Customer Service (Mandarin Speaker) | Award Winning Property Company

Career Horizons; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

A property services company in Malaysia is seeking an operational support specialist to assist property negotiators. The role involves answering calls, providing technical solutions, educating users on app features, and gathering customer feedback. The ideal candidate is passionate about customer service and problem-solving, aiming to enhance service quality. This position offers the opportunity to work in a collaborative environment with the IT department.

Qualifications

• Passionate about providing the highest level of service.
• Experience in resolving technical issues.

Responsibilities

• Provide operational support by answering calls and online queries.
• Educate app users on new features.
• Gather feedback from customers for continuous improvement.
• Document FAQs for future reference.
• Work closely with the IT department to ensure quality service.

Job description

Overview

This role is giving supports to property negotiators including answering their enquiries across the globe. The ideal candidate will be passionate to provide highest level of service and resolving issues whether through correspondence / software phone or company platforms.

Responsibilities

• To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps – Atlas).
• To educate the apps users on how to use new features or add on programs.
• To identify and provide feedback from customers to support team for continuous improvement.
• To summarize all FAQ and do documentation for further improvement.
• To update reported issues and work closely with IT department technical support team to assure quality client customer service.