Customer Service (Mandarin Speaker)

First Century Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Kuala Lumpur is looking for customer service representatives. You will manage calls and communicate with clients on WhatsApp in Mandarin and English. Fresh graduates are encouraged to apply, and no specific educational background is required. Attractive benefits include an attendance allowance, medical claims, and salary increments based on performance, with a basic salary up to RM3500 plus commission.

Benefits

Attendance Allowance

Salary increment opportunity

Near MRT Station

Medical Claims

Good working environment

Career program

Team Building

Qualifications

• Ability to engage with customers in Mandarin and English.
• Willingness to learn and adapt.
• Experience in customer service is a plus.

Responsibilities

• Manage inbound and outbound calls to customers.
• Ensure accurate maintenance of customer data.
• Liaise with customers via WhatsApp.

Skills

Communication in Mandarin

Communication in English

Education

SPM graduate

Job description

Job Responsibility

• Manage inbound and outbound calls to attend to customer
• Ensure accurate customer data maintenance and call log updated
• Liaise with customers on WhatsApp
• Help clients to create brand awareness
• Provide services to clients
  
  

Job Requirements

• SPM graduate welcome to apply
• Fresh Graduated are encouraged to apply
• Ability to communicate in both Mandarin and English as this candidate will be engaging with customer
• With experience will be added advantages
• We don't really look in educations, as long willing to learn we ok to teach.
  
  

Job Benefits

• Attendance Allowance
• Salary increment opportunity after confirmation
• Near MRT Station
• Medical Claims
• Working hours: Mon to Fri (10AM to 6PM) Sat (Half Day)
• Public holidays
• Good working environment
• EPF/SOCSO
• Basic up to RM3500 (Based on Experience) + Attractive commission
• Career program
• New Year Celebration Holiday
• Team Building