Customer Service (Mandarin Speaker)

Antasis; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company located in Iskandar Puteri, Malaysia, is seeking candidates for a position that involves responding to customer inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills in English and Mandarin, be able to work in a fast-paced environment, and should preferably have some experience in customer service. The role offers competitive compensation, health benefits, and opportunities for career development.

Benefits

Competitive Salary

Health and Wellness Benefits

Retirement Savings Plan

Paid Time Off

Career Development Opportunities

Team-Building Activities

On-site Facilities

Recognition Programs

Qualifications

• Strong verbal and written communication skills in English and Mandarin.
• Previous experience in customer service or call center environment is preferred.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer issues, complaints, and concerns efficiently.

Skills

Communication skills in English

Communication skills in Mandarin

Problem-solving skills

Attention to detail

Multitasking ability

Education

High school Diploma or equivalent

Tools

CRM systems

Job description

Qualifications

High school Diploma or equivalent certificate.

Previous experience in customer service or call center environment is preferred.

Fresh graduate is welcome to apply.

Strong verbal and written communication skills in English and Mandarin.

Ability to work in a fast-paced environment and handle high call volumes.

Good problem-solving and conflict-resolution skills.

Familiarity with customer service software and tools (e.g., CRM systems).

Strong attention to detail and ability to multitask.

Responsibilities

Respond to customer inquiries via phone and email in a timely and professional manner.

Provide accurate product and service information to customers.

Resolve customer issues, complaints, and concerns efficiently.

Maintain detailed and updated records of customer interactions.

Follow communication guidelines and standard operating procedures.

Work closely with other departments to address customer needs.

Meet personal and team targets for service quality and efficiency.

Compensation & Benefits

Competitive Salary with performance-based incentives.

Health and Wellness Benefits, including medical.

Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).

Paid Time Off (PTO), including annual leave, sick leave, and public holidays.

Career Development Opportunities, including training, workshops, and certifications.

Team-Building Activities and company-sponsored social events.

On-site Facilities, such as a break room, pantry, and recreational areas.

Recognition Programs for top performers and employee achievements.

Work Schedule

5 Working days : Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)