Customer Service & Logistics Coordinator

H & R Chempharm; Sitiawan; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading chemical company in Perak seeks a Customer Service Manager to oversee all customer service activities, manage order fulfillment, and liaise with various departments. The role requires a minimum of 3 years of experience in customer service or logistics, with a diploma or degree in a related field. Strong problem-solving skills and a good command of English and Bahasa Malaysia are essential. The candidate will also handle customer satisfaction initiatives and develop operating SOPs according to ISO standards.

Qualifications

• Minimum 3 years of experience in customer service or logistics.
• Ability to maintain accurate records and reports.
• Strong interpersonal skills to liaise with various departments.

Responsibilities

• Manage customer service activities for order fulfillment.
• Assist in customer satisfaction surveys with sales team.
• Develop and maintain operating SOPs in line with ISO 9001:2015.

Skills

Good Command of English

Problem solving

Confident under pressure

Education

Diploma / Degree in related field

Job description

A leading chemical company in Perak seeks a Customer Service Manager to oversee all customer service activities, manage order fulfillment, and liaise with various departments. The role requires a minimum of 3 years of experience in customer service or logistics, with a diploma or degree in a related field. Strong problem-solving skills and a good command of English and Bahasa Malaysia are essential. The candidate will also handle customer satisfaction initiatives and develop operating SOPs according to ISO standards.