Customer Service (Live Chat & Email) - Basic up to RM4500#GVC2#

Asia Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service representative in Kuala Lumpur. The role involves responding to customer enquiries via live chat, email, and calls, while ensuring professionalism and satisfaction. Candidates should possess a minimum of SPM, with a diploma or degree preferred, and experience in customer service is beneficial. Fluency in Mandarin is a plus due to client interactions. The position requires the ability to work rotational shifts, ensuring 24/7 service availability.

Qualifications

• Minimum SPM qualification required.
• Customer service experience is preferred.
• Fluency in Mandarin is preferred to assist Mandarin-speaking clients.

Responsibilities

• Respond to customer enquiries through various channels.
• Manage customer escalations effectively.
• Follow documented processes for service delivery.

Skills

Customer service orientation

Effective communication

Mandarin fluency

Education

Diploma or Degree

Job description

Customer Service (Live Chat & Email) - Basic up to RM4500#GVC2#

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.

Job Requirements:

• Basic Salary RM4000 - RM4500
• Able to work Rotational Shift (24/7)
• Min SPM
• Preferred with Customer Service Experience
• Diploma/ Degree Fresh welcome to apply
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.