Customer Service (live Chat & Email) Basic up to 4.5k - KL Sentral - Fresh Welcome

Asia Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruiting agency in Kuala Lumpur seeks a Customer Service representative to provide live chat and email support to clients. Candidates should have good communication skills in English and Mandarin, and either SPM with one year of customer service experience, or a Diploma/Degree. The role offers a starting salary of up to RM4,500, shift allowances, and a comprehensive benefits package including EPF and SOCSO.

Benefits

Basic up to RM4500

Shift Allowance

KPI Allowances

EPF and SOCSO

Qualifications

• SPM required along with at least 1 year of customer service experience.
• Fresh graduates with Diploma or Degree are encouraged to apply.
• Strong communication skills in both English and Mandarin are essential.

Responsibilities

• Provide customer service via live chat and email support.
• Engage with clients providing accurate information.
• Record and update customer cases into the system.

Skills

Good communication skills in English

Good communication skills in Mandarin

Education

SPM + 1 year Customer Service Experience

Diploma / Degree (fresh graduates) welcome to apply

Job description

Customer Service (live Chat & Email) Basic up to 4.5k - KL Sentral - Fresh Welcome

Good communication skills in English &Mandarin

SPM + 1 year Customer Service Experience

Diploma / Degree (fresh graduates) welcome to apply

Working days : Monday - Sunday (5 days work)

Working Hour: 24/7 (Each Shift 9 hours)

Location: KL Sentral

Requirement

• Good communication skills in English &Mandarin
• SPM + 1 year Customer Service Experience
• Diploma / Degree (fresh graduates) welcome to apply
• Working days : Monday - Sunday (5 days work)
• Working Hour: 24/7 (Each Shift 9 hours)
• Location: KL Sentral

Responsibility

• Provide customer service based live chat & email support to customers
• Activate and engage with client/customer and provide accurate information
• Record and update customers’ cases into the system and trackers following appropriate processes
• Provide accurate and understandable information to all customers and support partners
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level
• Ensure all follow ups are done in a timely manner

Benefits

• Basic up to RM4500 + Shift Allowance + KPI Allowances
• EPF SOCSO
• 5 Working days