Customer Service （Live Chat）

Unity Sphere Sdn Bhd; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A growing service company in Kuala Lumpur seeks a passionate Customer Service Executive. This role involves providing real-time support to customers, maintaining accurate records, and coordinating with various internal departments. The ideal candidate will have strong communication skills in English and Mandarin, be customer-oriented, and possess Excel proficiency. Compensation ranges from RM 3,500 to RM 5,000, with competitive benefits and a supportive work environment.

Benefits

Competitive salary

Performance bonus

Annual leave and sick leave

Qualifications

• At least 1 year of related working experience.
• Friendly and patient demeanor.
• Excel certification is an added advantage.

Responsibilities

• Provide real-time support via live chat for customer inquiries.
• Record and follow up on customer feedback or complaints.
• Coordinate with internal departments to resolve customer issues.

Skills

Good communication skills in English and Mandarin

Customer-oriented personality

Multitasking ability

Proficient in Microsoft Excel

Education

SPM or above qualification

Job description

Unity Sphere Sdn Bhd – Kuala Lumpur, Kuala Lumpur

We are looking for a passionate and responsible Customer Service Executive to join our growing team! You will be the key person to assist customers, provide excellent service, and ensure smooth communication between clients and the company.

About the Role

We are looking for a passionate and responsible Customer Service Executive to join our growing team! You will be the key person to assist customers, provide excellent service, and ensure smooth communication between clients and the company.

Key Responsibilities

• Provide real-time support via live chat for payment, deposit, and top-up inquiries.
• Provide professional product information and after-sales support.
• Record and follow up on customer feedback or complaints promptly.
• Coordinate with internal departments (Sales, Technical, Finance) to resolve customer issues.
• Maintain accurate customer information and communication records.
• Support the supervisor with other customer service-related duties as assigned.

Requirements

• SPM or above qualification, or at least 1 year of related working experience.
• Good communication skills in English and Mandarin.
• Friendly, patient, and customer-oriented personality.
• Able to multitask and work in a fast-paced environment.
• Proficient in Microsoft Excel — knowledge of VLOOKUP, Pivot Table, and Excel certification will be an added advantage.
• Experience in cloud customer service, front desk, or administrative roles will be an added advantage.

What We Offer

• Competitive salary with performance bonus and year-end incentive.
• Annual leave, sick leave, and all Malaysian public holidays.
• Career growth opportunities and professional training.
• Positive, young, and supportive working environment.
• Team activities and festive celebrations.

Salary & Work Arrangement

Working Hours: Rotational shifts weekly

• Morning Shift: 9 AM – 6 PM
• Evening Shift: 5 PM – 12 AM (Work from home)

Salary: RM 3,500 – RM 5,000

Work Location: Maluri, KL (Near MRT KAJANG LINE, 5 minutes walk)

岗位介绍

我们正在寻找一位充满热情、责任心强的客服专员（Customer Service Executive）加入我们的团队！

您将成为协助客户、提供优质服务、并确保客户与公司之间沟通顺畅的关键人物。

主要职责

• 通过在线聊天（Live Chat）为客户提供实时支持，处理付款、充值及存款相关问题。
• 提供专业的产品信息及售后支持。
• 及时记录并跟进客户反馈或投诉。
• 与内部部门（销售、技术、财务）协调，解决客户问题。
• 维护准确的客户资料及沟通记录。
• 协助主管处理其他客服相关工作。

任职要求

• SPM或以上学历，或至少1年相关工作经验。
• 良好的中英文沟通能力。
• 具备亲和力、耐心及以客户为导向的服务态度。
• 能够同时处理多项任务，适应快节奏的工作环境。
• 熟练使用 Microsoft Excel，掌握 VLOOKUP、数据透视表等技能者优先；持有 Excel 相关证书者更佳。
• 拥有云端客服、前台或行政类工作经验者优先考虑。

薪资待遇/工作安排

工作时间：每周轮班制；早班：9 am – 6 pm；晚班：5 pm – 12 am（居家）

薪资：RM 3,500 - RM 5,000

工作地点：Maluri, KL (靠近 MRT KAJANG LINE, 5 分钟路程)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.