Customer Service Leadership Trainee: Grow People & Processes

Easyparcel Sdn. Bhd.; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading delivery service company in Penang seeks a Customer Service Management Trainee who will manage and train customer service teams. This role offers comprehensive exposure to operations, strengthening team capabilities and supporting business processes. Ideal candidates exhibit strong communication skills, a positive attitude, and a passion for helping others grow. Benefits include wellness support, career growth opportunities, and public holiday entitlements, ensuring a supportive work culture.

Benefits

Outpatient medical claim coverage

Clear progression paths

Public holiday entitlements

Monthly recognition

Exclusive company events

Supportive culture

Qualifications

• 3+ years experience in customer service or support ops.
• Experience in training and process improvement.
• Able to think in processes and train others.

Responsibilities

• Train new and existing team members.
• Support process improvement.
• Understand overall business operations.

Skills

Strong communicator

Fast learner

Curious about business processes

Ability to improve SOPs

Positive attitude

Tools

Helpdesk

Chat support tools

Knowledge bases

Job description

A leading delivery service company in Penang seeks a Customer Service Management Trainee who will manage and train customer service teams. This role offers comprehensive exposure to operations, strengthening team capabilities and supporting business processes. Ideal candidates exhibit strong communication skills, a positive attitude, and a passion for helping others grow. Benefits include wellness support, career growth opportunities, and public holiday entitlements, ensuring a supportive work culture.