Customer Service

Concentrix; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider is seeking a Korean-speaking Customer Service Representative to join their Travel Account team. This role involves assisting customers with travel bookings, cancellations, and inquiries while communicating fluently in Korean and English. The ideal candidate will demonstrate effectiveness in customer support, addressing concerns while providing accurate information on travel options. Join us to create exceptional customer experiences while ensuring high satisfaction and adherence to service standards.

Qualifications

• Fluent in Korean and English, able to communicate effectively with customers.
• Experience in customer service, preferably in the travel industry is a plus.

Responsibilities

• Assist customers with travel bookings and cancellations.
• Provide information on hotel policies and promotions.
• Resolve customer issues promptly and escalate when necessary.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams for timely resolution.

Skills

Fluent in Korean

Fluent in English

Effective communication

Customer empathy

Job description

We are seeking a Korean-speaking Customer Service Representative to join our Travel Account team. In this role, you will provide exceptional support to customers by handling inquiries related to travel bookings, cancellations, and general travel assistance. You will communicate effectively in Japanese and English, ensuring a seamless customer experience. Respond to customer inquiries via phone, email, and chat in Korean and English.

• Assist customers with hotel reservations, itinerary changes, and travel-related concerns.
• Provide accurate information on hotel policies, rates, and promotions.
• Resolve customer issues promptly and professionally, escalating complex cases when necessary.Maintain detailed and accurate records of customer interactions in the system.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Collaborate with internal teams to ensure timely resolution of customer requests.
• Participate in activities designed to improve customer satisfaction and business performance.
• Prepare complete and accurate work including appropriately notating while adhering to company policies and service standards.