Customer Service & Import Specialist

Innovasia Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational distributor based in Kuala Lumpur is seeking a dedicated Customer Service/Import Specialist. The role involves managing customer orders, ensuring timely delivery, and collaborating with internal teams. Candidates should have a minimum of 3 years of experience, strong communication skills, and proficiency in English; Mandarin is preferred. This position offers a competitive salary and the opportunity to work in a dynamic environment.

Benefits

Competitive salary

Qualifications

• Minimum 3 years experience in customer service or import specialist role.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Process customer orders accurately, from receipt to completion.
• Communicate and monitor order status and delivery times.
• Collaborate with internal teams for order fulfillment.

Skills

Organizational skills

Communication skills

Interpersonal skills

Proficiency in Microsoft Office Suite

Fluency in English

Mandarin proficiency

Job description

Join our team as a Customer Service/Import Specialist in Kuala Lumpur

INNOVASIA, a leading American multinational distributor of premium interior fabrics, leather, and acoustic products, is seeking a dedicated and proactive Customer Service/Import Specialist to join our team in Kuala Lumpur. We specialize in commercial interiors, serving the hospitality, office, education, entertainment, and healthcare sectors across Asia, Australia, and the Middle East. With 7 branches located in China, Hong Kong, Japan, Thailand, Singapore, and Malaysia, we are committed to delivering exceptional products and service.

About the Role

As a Customer Service/Import Specialist, you'll be instrumental in ensuring seamless order fulfillment and maintaining high levels of customer satisfaction. You'll be the primary point of contact for our valued clients, managing everything from order placement to final delivery.

What You’ll do:

Order Management: Accurately and efficiently process customer orders from receipt to completion, including thorough documentation and tracking in accordance with company policies and timelines.

Product Expertise: Develop and maintain comprehensive knowledge of our textile and acoustic products, including their specifications, applications, and recommended usage.

Logistics and Tracking: Monitor order status, shipments, and deliveries to ensure timely customer receipt. Proactively communicate any potential delays, providing customers with updated estimated delivery times.

Record Keeping: Maintain meticulous records of all customer transactions, correspondence, and profiles within company databases.

Interdepartmental Collaboration: Work closely with internal teams, including sales and warehouse personnel, to facilitate seamless order fulfillment and efficiently resolve customer issues.

Daily Operations: Manage daily invoicing, delivery order (DO) generation, and arrange deliveries, including support for urgent customer requests.

Inventory Support: Assist in monitoring inventory levels and contribute to effective stock availability management.

What We're Looking For

A minimum of 3 years of experience in a customer service, import specialist role, and sales support preferably within a distribution or logistics environment.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced, dynamic environment.

Proficient in Microsoft Office Suite and CRM software.

Fluency in English is essential; however, proficiency in Mandarin is highly preferred to ensure effective communication with our Mandarin‑speaking clients and team members.

This position is based at Menara SuezCap, KL Gateway, Jalan Kerinchi, Kuala Lumpur.

We offer acompetitive salary, commensurate with your experience and qualifications for this role.