Customer Service Group (CSG) Executive_Contract Role

Camfil Asia Pacific; Batu Gajah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturer of air filtration solutions seeks a proactive individual to manage customer orders, provide technical support, and ensure timely processing of all customer transactions. The role involves marketing products, generating quotations, and maintaining strong communications with both customers and internal teams. Candidates should have a relevant degree and strong IT skills, especially in MS Office and ERP systems. This position offers a dynamic work environment in Batu Gajah, Malaysia.

Qualifications

• Proficiency in MS Office and experience with ERP or order management systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Good verbal and written communication skills are essential.

Responsibilities

• Market the company and its products effectively.
• Generate quotations and manage order processing.
• Provide timely updates to customers about their orders.

Skills

IT savvy

Effective communication

Problem-solving skills

Education

Relevant Degree from a higher learning institution

Tools

MS Office

ERP or order management systems

Job description

Job Summary and Key Responsibilities

Working closely with the next line of reporting to:

• Market the company and its products.
• Secure orders.
• To ensure all customer orders are received, verified, processed, acknowledged, confirmed and dispatched in a correct and timely manner.
• Provide technical support to customers.
• Provide good customer service and attend to customer complaints professionally.
• Prepare sales reports for the Management.

To work closely with the operational & support team in Camfil Malaysia to achieve the company's organisational goals and objectives and support the company's business growth plans.

Key Responsibilities include

To assist the Senior CSG Executive and the CSG Manager on matters related to day-to-day operation within the department.

Quotation

• Generate quotations by verifying product specifications, pricing, and delivery timelines for items from Camfil Malaysia and other global Group entities.

Processing Orders

• Served as the primary point of contact for customer inquiries and order management.
• Managed all aspects of order processing from receipt of order, verification through to acknowledgement, confirmation, and timely dispatch.

Monitoring of Orders

• Provide timely updates to customers regarding their order status, ensuring transparency and managing expectations.

Shipping and Invoicing

• Coordinate with the internal support team on shipment arrangements.
• Liaise with appointed forwarders and customs authorities on export/ local sales declaration.
• Prepare shipping documents.
• Generate Invoices.

Accounts

• Prepare invoices and submission for approval

Others

• To be responsible for carrying out the duties in accordance with Quality, Health, Safety, Environment, Energy and Business Continuity Policy, Procedure, and Standard Operating Procedures.
• To perform any other duties as requested/ assigned by your superior from time to time

Requirements

• Relevant Degree from a higher learning institution or equivalent competence gained in other ways.
• IT savvy is essential, with proficiency in MS Office and experience using enterprise resource planning (ERP) or order management systems.
• Ability to prioritise and manage multiple tasks simultaneously, in a fast-paced environment.
• Good verbal and written communication skills, with the ability to liaise effectively with both customers and internal teams.
• Basic problem-solving skills and maintain keen observation to identify and resolve issues promptly.