Customer Service Experience -skills in English & Mandarin (Spoken and Written)

University of Cyberjaya; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading higher education institution in Malaysia is seeking a Customer Service professional fluent in both English and Mandarin to enhance its services. In this full-time role, you will respond to inquiries from students and other stakeholders via various channels, resolving issues and providing vital information about academic programmes. The ideal candidate should possess strong problem-solving and communication skills, and a collaborative approach. Competitive salary and benefits are included.

Benefits

Competitive salary and benefits package

Opportunities for career development

Supportive work environment

Access to state-of-the-art facilities

Qualifications

• Fluency in English and Mandarin, with excellent verbal and written communication skills.
• Previous experience in a customer-facing role, preferably in a call centre.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to inquiries and requests from students and customers via phone, email, and chat.
• Provide information about the university’s academic programmes and policies.
• Resolve customer issues and complaints in a professional manner.

Skills

Fluency in English

Fluency in Mandarin

Strong problem-solving

Time management

Team-oriented

Job description

Customer Service Experience -skills in English & Mandarin (Spoken and Written)

University of Cyberjaya – Sepang, Selangor

Join the customer service team at the University of Cyberjaya and put your excellent English and Mandarin language skills to use. In this full-time role, you will be responsible for providing exceptional customer service to students, staff and other stakeholders through various communication channels.

What you’ll be doing

• Respond to inquiries and requests from students, parents and other customers via phone, email and chat
• Provide information about the university’s academic programmes, facilities, policies and procedures
• Resolve customer issues and complaints in a professional and timely manner
• Maintain accurate records of all customer interactions
• Contribute to the continuous improvement of customer service processes and procedures
• Collaborate with cross-functional teams to enhance the overall customer experience

What we’re looking for

• Fluency in both English and Mandarin, with excellent verbal and written communication skills
• Previous experience in a customer-facing role, preferably in a call centre or similar environment
• Strong problem-solving and decision-making abilities
• Excellent time management and multitasking skills
• A collaborative and team-oriented approach

What we offer

• Competitive salary and benefits package
• Opportunities for career development and advancement
• A supportive and inclusive work environment
• Access to the university’s state-of-the‑art facilities and resources

About us

The University of Cyberjaya is a leading higher education institution in Malaysia, known for its innovative programmes and commitment to academic excellence. We are dedicated to providing our students with a transformative learning experience and preparing them for success in a rapidly changing world. As an employer, we value diversity, collaboration and continuous improvement, and we strive to create a workplace where our employees can thrive.

Apply now to join our team and be a part of the University of Cyberjaya’s exciting journey.

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