Customer Service Executive - Sitiawan

AmBank; Sitiawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking Customer Service Officers for their Kampar, Perak Branch. In this full-time role, you will provide exceptional support to customers, ensuring compliance with regulations and identifying opportunities to promote banking products. The ideal candidate has prior customer service experience, strong communication skills, and a passion for helping others. Competitive benefits are offered, including career growth opportunities.

Benefits

Career growth opportunities

Comprehensive medical insurance

Generous leave entitlements

Work-life balance initiatives

Qualifications

• Previous experience in a customer service role, preferably in banking.
• Ability to interact effectively with diverse customers.
• Commitment to exceptional customer service.

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Ensure compliance with policies and regulations.
• Identify opportunities to cross-sell relevant products.
• Collaborate with teams for seamless customer experiences.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Proficiency in English and Bahasa Malaysia

Teamwork

Job description

Overview

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Officers/Executives based in Kampar, Perak Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you'll be doing

• Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
• Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
• Collaborate with other teams to ensure a seamless and consistent customer experience
• Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures
• Contribute to the continuous improvement of our customer service processes and practices

What we're looking for

• Previous experience in a customer service or client-facing role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds
• Excellent problem-solving skills and the ability to think on your feet to provide effective solutions
• Proficiency in both written and spoken English and Bahasa Malaysia
• A commitment to providing exceptional customer service and a genuine passion for helping others
• A team-oriented mindset and the ability to work collaboratively with colleagues
• Candidate with PCE/ CEILLI license would be an added advantage.

What we offer

• Opportunities for career growth and development
• Comprehensive medical and life insurance coverage
• Generous leave entitlements and work-life balance initiatives
• A diverse and inclusive workplace that celebrates our differences
• A supportive and collaborative team environment

About us

AmBank Group is a leading financial services provider in Malaysia, offering a wide range of products and services to both individual and corporate customers. With a rich heritage spanning over 40 years, we are committed to delivering innovative solutions and exceptional customer experiences. Join us on our journey as we continue to grow and make a positive impact on the communities we serve.

Apply now for this exciting opportunity to be part of the AmBank Group team!

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