Customer Service Executive - Shipping Liner

Michael Page; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics agency is seeking a Customer Service Executive to manage end-to-end logistics processes. The role involves overseeing inbound and outbound operations, ensuring compliance with regulations, and providing exceptional customer service. Candidates should have a diploma in Logistics or related fields and 2-3 years of relevant experience. This position offers a competitive salary, permanent employment, and growth opportunities within the dynamic shipping liner industry.

Benefits

Competitive salary

Permanent position with growth opportunities

Supportive work environment

Qualifications

• 2-3 years of hands-on experience in shipping agency, freight forwarding, or logistics operations.
• Exceptional attention to detail and strong organizational abilities.
• Availability to start immediately is an added advantage.

Responsibilities

• Oversee inbound and outbound operations, ensuring compliance and coordination.
• Handle customer interactions to deliver exceptional service.
• Prepare all required documentation accurately and on time.
• Communicate professionally with customers and agencies.

Skills

Attention to detail

Organizational abilities

Multitasking

Customer service

Proficiency in MS Office tools

Education

Diploma or higher in Logistics, Supply Chain Management, or Business Administration

Tools

Logistics systems

Job description

Customer Service Executive - Shipping Liner

Global Exposure & Communication.End-to-End Logistics Expertise.

Responsibilities

• Oversee the complete process for inbound and outbound operations, ensuring regulatory compliance and seamless coordination with port authorities, shipping agents, and internal teams.
• Handle customer interactions to deliver efficient, effective, and exceptional service across logistics and supply chain activities.
• Ensure all required documentation is prepared accurately and on time.
• Communicate clearly and professionally with customers and agencies worldwide.

Qualifications

• Diploma or higher in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• 2-3 years of hands‑on experience in shipping agency, freight forwarding, or logistics operations, with exposure to customer service.
• Exceptional attention to detail and strong organizational abilities.
• Capable of multitasking, working under pressure, and meeting tight deadlines.
• Proficient in logistics systems and MS Office tools.
• Availability to start immediately is an added advantage.

This organization is a logistics and shipping agency that operates as a general agent for international shipping lines, specializing in Asia‑Europe and Intra‑Asia freight services. It offers reliable ocean transport solutions with strong schedule reliability, fast transit times, and comprehensive customer support, backed by offices in key Asian markets for efficient coordination and documentation.

Benefits

• Competitive salary.
• Permanent position with growth opportunities.
• Opportunity to work in the shipping liner industry.
• Supportive work environment that fosters career development.