Customer Service Executive-Preferably Malay Female (KT)

HR FIRST Sdn. Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruiting firm is looking for a Customer Service Executive. Responsibilities include managing customer inquiries and complaints, processing orders, and maintaining customer interaction records. The ideal candidate should have a Diploma, proficiency in Microsoft Word and Excel, and excellent communication skills. A pleasant personality along with attention to detail is essential for this role. This position offers a permanent contract and a salary range of RM2500 to RM3500.

Qualifications

• Candidates must possess at least a Diploma qualification.
• Required skills: Microsoft Words & Excel.
• Attention to detail and accuracy is necessary.

Responsibilities

• Handle and resolve customer complaints.
• Respond promptly to customer inquiries regarding products and services.
• Keep records of customer interactions and transactions.

Skills

Microsoft Words

Excel

Customer service orientation

Attention to detail

Communication skills

Education

Diploma qualification

Job description

Customer Service Executive-Preferably Malay Female (KT)

Customer Service Executive-Preferably Malay Female (KT)

Ref:MNC Company

RM2500 - RM3500

Job Type:Permanent

The Company

- (Protected)

Job Responsibility:

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries, products information, service, pricing and delivery information.
• Handle and resolve customer complaints.
• Identify and assess customers’ needs to achieve satisfaction.
• Perform customer verifications (based on transaction and credit limits).
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resources / departments.
• Keep records of customer interactions, inquiries, comments and transactions.
• Assisting sales team to resolve customer issues.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.
• To perform any ad hoc assignments as assigned by immediate superior.

Job Requirement:

• Candidate must possess at least Diploma qualification.
• Required skills: Microsoft Words & Excel.
• Required language: English
• Interest in helping and working with customers.
• Attention to detail and accuracy
• Adaptability with Company management directives
• Pleasant personality and good inter personal skills
• Communication skills - verbal and written

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