Customer Service Executive/Officer

Southern Latex Products; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading glove manufacturer in Malaysia is seeking an experienced Senior Customer Service Executive to join our dynamic team. This full-time position involves managing order processing, preparing invoices, and maintaining customer relationships primarily with clients from Europe, the US, and Asia. Candidates should possess a degree in a related field and have a minimum of 5 years of experience. The role offers competitive perks including PA insurance, generous leave, and career development opportunities.

Benefits

PA insurance coverage

Career development opportunities

Generous annual leave

Team-building activities

Yearly Bonus

Uniform upon confirmation

Work-life balance with 5-day work week

Qualifications

• At least 5 years of working experience in sales and marketing or customer service.
• Preferably experience in gloves or personal protective equipment field.
• Familiar with international business, export coordinating and logistic handling.

Responsibilities

• Manage order processing and shipment arrangement.
• Prepare proforma invoice and shipping documents.
• Service and maintain relationships with existing customers.

Skills

Customer service excellence

Order processing

Marketing development

Teamwork

Fluent in English

Self-motivated

Education

Degree in Marketing, Business Administration, Logistics or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

About the role

We are seeking an experienced Senior Customer Service Executive to join our dynamic team at Southern Latex Products Sdn Bhd in Sungai Bakap, Penang. In this full‑time position, you will play a key role in providing exceptional customer service and support to our valued clients mainly from Europe, the US and Asia.

What you’ll be doing

• Managing order processing and shipment arrangement
• Prepare proforma invoice, sale contract, shipping document and follow up payment with customer
• Service and maintain good networking and relationship with existing customer
• Assist in internal efficiency communication to resolve customer concerns
• Assist in marketing development/coordination and contribute to sales growth
• Prepare monthly sales reports and market analysis
• Handling customer complaint
• Coordinating shipment inspection
• Attend overseas & local exhibitions when required

What we’re looking for

• Candidate must possess at least a Degree in Marketing, Business Administration, Logistics or equivalent
• At least 5 years of working experience in sales and marketing or customer service, preferably in gloves, personal protective equipment field
• Familiar with international business, export coordinating and logistic handling
• Fluent in English for both verbal and written, Mandarin speaker will be added advantage
• Computer literacy in Microsoft Word and Excel
• Possess good teamwork, self‑motivated and able to work under minimum supervision

What we offer

• PA insurance coverage
• Opportunities for career development and growth
• Generous annual leave and 17 public holidays
• Team‑building activities and social events
• Retirement Scheme & Service Awards Scheme
• Yearly Bonus and Yearly Increment for Performer
• Festive seasons & birthday celebration
• Company trip
• Uniform upon confirmation
• EPF & SOCSO contributions
• Petrol/Phone allowance
• Panel clinic
• Work‑life balance with 5‑day work week (Monday to Friday, 8:30 AM – 5:30 PM)

Workplace location

SOUTHERN LATEX PRODUCTS SDN BHD
Lot 362, MK 12, Valdor, 14200 Sungai Bakap, S.P.S., Penang, Malaysia.

About us

Southern Latex Products Sdn Bhd is a leading manufacturer of premium supported industrial glove in Malaysia. With over 37 years of experience in the industry, we are known for our commitment to quality, innovation and exceptional customer service. Our diverse range of products are distributed across countries and enjoyed by customers who value comfort and durability.

Apply now for this exciting opportunity to become our next Customer Service Executive/Officer.