Customer Service Executive (Mandarin Speaking)

Infinity Logistics & Transport Sdn. Bhd.; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics provider in Port Klang, Malaysia is seeking a full-time staff member to manage import and export documentation, coordinating schedules with internal and external parties. Candidates should have a diploma or degree, with at least 2 years of experience in the shipping or logistics industry. Proficiency in English and Mandarin is required, alongside good communication skills and computer literacy. Join us as we continue to expand our innovative logistics solutions.

Qualifications

• Minimum 2 years of experience in Shipping or Logistics Industry.
• Pleasant personality with good communication skills.
• Proficient in both oral and written English and Mandarin.

Responsibilities

• Responsible for import & export documentation.
• Coordinate with sales, warehouse, and operations.
• Ensure compliance with ISO9001 & FSSC procedures.
• Update monthly sales reports.
• Follow up on flexitank NSER reports and claims.

Skills

Oral and written English proficiency

Oral and written Mandarin proficiency

Good communication skills

Computer literate

Education

Diploma or Degree in related industry

Job description

• Full-time

Company Description

Infinity Logistics & Transport is a logistics provider offering innovative and cost effective logistics solutions globally for different industrieswith strong presence in Southeast Asia and business coverage over 15 countries.

Established in early 2003 by founder Chan Kong Yew and Ethan Kwan, the company nowprovide 4 main servcices including (i) Flexitank Solution and Related Services, (ii) Integrated Freight Forwarding Services, (iii) Railroad Transportation services and (iv) Logistics Centre and related services.The founder’s leadership in implementing the vision, as well as empowering staff and good management skills has advanced the company from a humble beginning to where it is today.

Infinity is ranked top fifth player in the Flexitank Solution and related services market in the world in terms of the flexitank produced. We are also the largest landbridge services provider between Malaysia and Thailand. In addition, we are the fourth largest player as a NVOCC in the busiest port in Malaysia, namely Port Klang. On top of it, we are also one of the largest 20′ high cube containers operator in Southeast Asia.

With an excellent track record and the future in mind, they are determine to continue to expand their range of services, investing prudently and tapping into a whole new spectrum of market.

Job Description

• Responsible for both import & export documentations including liaising with external parties i.e. agents, customers, vendors, shipping lines, freight forwarding, hauliers etc.
• Coordinate both import & export schedule and stock with internal parties i.e. Sales, Warehouse and Production staff
• Coordinate local sales i.e fitting schedule with Warehouse and Operations Staff
• Ensure compliance to ISO9001 & FSSC procedures
• Update monthly sales report
• Update & follow up on flexitank NSER reports and claims

Qualifications

• Minimum Diploma or Degree holder in related industry

Additional Information

• Minimum 2 years experience in Shipping or Logistics Industry.
• Pleasant personality with good command of both oral & written English and Mandarin
• Computer literate and good communication skill