Customer Service Executive

Arvion Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Malaysia is seeking a candidate for a role focused on handling customer calls and inquiries. The ideal applicant will be fluent in Mandarin and English and possess strong interpersonal skills. Responsibilities include troubleshooting issues, providing product guidance, and maintaining customer satisfaction in a fast-paced environment. The role offers benefits like EPF & SOCSO and travel convenience from Ara Damansara LRT station.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Quarterly staff recognition

Career progression opportunities

Qualifications

• Fluent in both Mandarin and English is a must.
• Ability to read and understand customer requests quickly.
• Strong multitasking skills in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls, emails, and service requests.
• Provide first-level troubleshooting for hardware-related issues.
• Assist customers with product guidance and inquiries.

Skills

Fluent in Mandarin

Fluent in English

Strong interpersonal skills

Multitasking skills

Education

SPM or equivalent qualification

Job description

What You Will Do:

• Handle inbound and outbound calls, emails, and service requests
• Provide first-level troubleshooting and dispatch engineers for hardware-related issues
• Assist customers with product guidance, warranty registration inquiries
• Respond to inquiries on e-Shop orders, deliveries, training, and gift redemptions
• Accurately record and update cases in CRM, escalate issues as needed and perform follow-ups
• Maintain professionalism and courteous communication to ensure customer satisfaction
• Perform administrative tasks as assigned

What Makes You A Good Fit:

• Must have SPM or equivalent qualification
• Must be able to read and speak in Mandarin
• Must be able to speak in English fluently
• Strong interpersonal skills and multitasking skills
• Ability to work in a fast-paced environment
• Must be able to commute to Ara Damansara
• Must be able to work on rotational shifts (no night shift is required)

What We Offer:

• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station
• Office is located next to housing area and a shopping mall. Convenient for outstation candidates
• Quarterly staff recognition and appreciation Stage
• Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role

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