Customer Service Executive - Mandarin Speaker - Johor Baharu

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading E-Hailing & Delivery platform is seeking a Mandarin-speaking Customer Service Executive in Johor Bahru. This role involves handling customer inquiries through calls, live chats, and emails while ensuring customer satisfaction. Candidates must be able to work in rotational shifts, including weekends and public holidays. Accommodation support is offered for outstation hires. Ideal candidates should have strong communication skills and basic computer knowledge.

Benefits

1-Month Accommodation for outstation hires

Paid Public Holidays

Qualifications

• Minimum age 18 years old.
• Ability to work in rotational shifts including weekends and public holidays.
• Good attention to detail.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries.
• Provide accurate product/service information.
• Work closely with the team to meet KPIs and SLAs.

Skills

Proficiency in Mandarin (Traditional Chinese reading & typing)

Good communication skills

Computer literacy

Ability to multitask

Education

SPM, UEC, or IGCSE qualification

Job description

About the job Customer Service Executive - Mandarin Speaker - Johor Baharu

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What you will do:

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Chinese characters.
• Manage multiple tasks in a fast-paced, high-volume environment.
• Maintain good computer literacy and use internal systems effectively.

What makes you a good fit:

• Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
• Proficiency in Mandarin (Traditional Chinese reading & typing).
• Cantonese and English.
• Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
• Good communication skills and strong attention to detail.
• Basic computer knowledge and ability to multitask.
• Able to work 5.5 days per week.
• Able to work in rotational shifts (24-hour coverage).
• Able to work on public holidays and weekends.

What we offer:

• 1-Month Accommodation for outstation hires
• Paid Public Holidays

Interview Process:

• Virtual interviews accepted for outstation candidates
• Assessment required as part of the selection process