Customer Service Executive - Mandarin Speaker

JS Recruitment Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking candidates for the Telecom Customer Service Executive role in Selangor. This position requires no prior experience as training will be provided. The ideal candidate should be fluent in Mandarin and have basic English skills along with good communication abilities. Responsibilities include managing customer inquiries via phone, email, and live chat. The job offers an attractive RM 2500 joining bonus along with additional benefits such as annual leave and performance bonuses.

Benefits

RM 2500 Joining Bonus

Annual leave and Medical leave

Performance Bonus (KPI)

EPF and SOCSO

Career Progression opportunities

Night Shift Allowance

Qualifications

• No experience needed; training provided.
• Basic customer service skills are required.

Responsibilities

• Provide customer service support for telecom inquiries.
• Handle inbound calls, emails, and live chats.

Skills

Fluent in Mandarin Speaking

Good communication and interpersonal skills

Basic level of English

Education

SPM, IGCSE, UEC or above

Job description

Requirement

Job position : Telecom Customer Service Executive

• Extra Joining Bonus if start work on 12 January : RM 2500
• Shift : 5 days a week, 9 hours a day ( 1 hour break )
• Location : Menara Dana 13, Petaling Jaya, Selangor ( Near Ara Damansara LRT )
• Min SPM, IGCSE, UEC or above
• No experience needed with Training provided
• Fluent in Mandarin Speaking
• A basic level of English
• Good communication and interpersonal skills.

Responsibility

• Basic and easy customer service support regarding ( telecom ) industry
• Handle inbound calls, emails & live chats
• Assist with customers enquiries

Benefits

• RM 2500 Joining Bonus
• Annual leave and Medical leave
• Performance Bonus ( KPI )
• EPF and SOCSO
• Career Progression opportunities
• Night Shift Allowance