Customer Service Executive (Mandarin Speaker)

Joygo Sdn. Bhd.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Puchong is looking for candidates to join their team. The role requires fluency in Mandarin, English, and Bahasa Malaysia, emphasizing customer satisfaction and effective communication skills. Responsibilities include handling daily operations, resolving queries, collecting player feedback, and ensuring high service quality. Fresh graduates are encouraged to apply, with a supportive environment for development. The position comes with standard benefits, including annual leave and performance bonuses.

Benefits

Annual leave

Medical leave

Hospitalization leave

Annual bonus

Performance bonus

Company trip

Allowance

Proximity to public transport

Qualifications

• Ability to communicate clearly and concisely is essential.
• Capacity to endure pressure or uncertainty without becoming negative.

Responsibilities

• Responsible for daily operations and excellent customer service.
• Collect feedback and summarize for the operation team.
• Perform data collection and propose improvements.
• Ensure high service standards and maintain customer connections.

Skills

Fluent in Mandarin

Fluent in English

Fluent in Bahasa Malaysia

Customer-oriented

Effective communication

Education

Fresh graduate

Job description

Requirement

• Required to speak in Mandarin, English, and Bahasa Malaysia. Fluency in Mandarin is compulsory as the role requires candidates to deal withMandarin speaking counterparts
• Fresh graduate with no experience is welcome to apply, but ability to communicate clearly and concisely is essential
• Customer-focused orientation - prioritize customers’ satisfaction
• Mental strength - capacity to endure pressure or uncertainty without becoming negative towards self or others
• Effective communication and interpersonal abilities

Responsibility

• Responsible for daily operation, deliver excellent customer service to deal and resolve players’ queries and issues
• Actively collect feedback from players, summarize them and submit promptly to operation team for improvement
• Perform data collection and analysis, propose operational improvement plans from players’ perspectives to optimize users’ experience
• Ensure high quality service standards are met, maintain and/or increase customer connections
• Perform other ad-hoc assignments as needed

Benefits

• 5 working days
• Annual leave, medical leave, and hospitalization leave
• EPF/SOCSO/PCB
• Annual bonus
• Performance bonus
• Company trip
• Allowance
• Near Public transport (Pusat Bandar Puchong station within walking distance)
• 5 working days/week (regardless weekdays or weekends)
• Morning shift - 9:30am - 6:30pm (Lunch break 12:30pm - 2:00pm)
• Evening shift - 3:00pm - 12:00am (Lunch break 6:00pm - 7:30pm)

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