Customer Service Executive (Logistics) - Overseas Desk

MVC Resources; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking a Customer Service Executive for the Overseas Desk. The role involves ensuring seamless coordination of global shipments, providing sales support through strategic pricing and negotiation, and maintaining relationships with shipping agencies. The ideal candidate will hold a relevant Bachelor's degree and possess 2-3 years of experience in international logistics. Strong leadership and communication skills are essential for driving business growth and securing partnerships in international markets.

Qualifications

• 2-3 years of proven success in international logistics and freight forwarding with strong business development experience.
• Solid knowledge of global trade regulations, customs procedures, and shipping documentation.
• Able to undertake international travel for business.

Responsibilities

• Ensure coordination of global shipments and client satisfaction.
• Assist with pricing strategies to secure new business opportunities.
• Cultivate relationships with shipping agencies and trade regulators.
• Provide actionable insights and reports for business growth.
• Negotiate high-value agency agreements to strengthen partnerships.

Skills

Leadership

Communication

Negotiation

Market analysis

Strategic thinking

Education

Bachelor's degree in Business administration, Logistics, Supply Chain, or a related field

Job description

Customer Service Executive (Logistics) - Overseas Desk

• Ensure seamless coordination of global shipments, quotation preparation, and client satisfaction.
• Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities.
• Cultivate and maintain long-term relationships with overseas shipping agencies, freight forwarders, and trade regulators.
• Leverage in-depth knowledge of freight forwarding operations and customer service (CS) processes to ensure the smooth execution of international shipments.
• Provide senior management with actionable insights, reports, and recommendations for continuous business growth.
• Develop and implement high-impact business strategies to expand international market presence
• Identity emerging markets and business opportunities through in-depth market and competitor analysis
• Negotiate high-value agency agreements and contracts to stregnthen global partnerships
• Represent the company in global conferences, trae shows, and industry networking events.

Requirements

• Bachelor's degree in Business administration, Logistics, Supply Chain, or a related field
• At least 2-3 years of proven success in international logistics and freight forwarding, with strong experience in business development
• Solid knowledge of global trade regulations, customs procedures, and shipping documentation
• Excellent leadership, communication, and negotiation skills with the ability to influence key stakeholders
• Strategic thinker with a track record of driving business growth, and achieving measurable results.
• Open to international travel for business development and partner engagement