Customer Service Executive (Inbound/Live Chat/Email)

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 13,392 - 24,552; Full time

Benefits offered by this job

RM500 Confirmation Bonus

Quarterly Performance Bonus

Yearly Award Recognition

Team activities and festival celebrations

Midnight Shift allowance RM45/Day

Job summary

A recruitment agency is looking for a Customer Service Executive to deliver high-quality service via phone, chat, and email. Responsibilities include resolving customer inquiries, educating clients on bank products, and managing complaints. Candidates should have at least 5 years of experience, or fresh graduates with relevant qualifications are also encouraged to apply. This role offers bonuses based on performance, team activities, and a rotational shift schedule covering weekends and public holidays.

Qualifications

• At least 5 years of permanent working experience.
• Fresh graduates are welcome to apply.

Responsibilities

• Ensure highest standards of service delivery.
• Manage customer inquiries and resolve issues.
• Educate customers about bank products.

Skills

Customer service mindset

Good communication

Problem-solving skills

Education

SPM/STPM/Certificate/Foundation

Bachelor/Master Degree

Job description

Customer Service Executive (Inbound/Live Chat/Email)

Job Openings Customer Service Executive (Inbound/Live Chat/Email)

About the job Customer Service Executive (Inbound/Live Chat/Email)

Job summary

Ensure the effectiveness and efficiency of office operations and procedures.

Job responsibilities:

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
• Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
• Educate the customer about the Bank products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs
• Maintain confidentiality of the Bank customers and data at all times
• Strong customer service mindset with good communication and excellent problem- solving skills

Job qualifications:

• SPM/STPM/Certificate/Foundation, at least 5 Years Permanent working experience
• Bachelor/Master Degree fresh graduates are welcome to apply

Job benefits & allowances:

• Upon confirmation employee will get RM500 Confirmation Bonus One Time only
• Quarterly Performance Bonus (KPI Incentive) ranging from RM1200 RM2200 subjected to individual performance. - Must pass Probation as be a Confirmed Staff.
• Have regular team activities and festival celebration
• Yearly Award Recognition
• Midnight Shift RM45/Day
• Working Hour: Rotational Shift (24/7 Operation) Covering Weekend and Public Holiday

Other job details:

• Bahasa Malaysia need to PASS
• English & Mathematic Minimum a Pass (E)

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Angie Ng
Senior Recruitment Consultant
WhatsApp no: [phone]