Customer Service Executive (Inbound) – Fresh Graduates Welcome!

AIA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services organization based in Kuala Lumpur is seeking a Customer Service Executive. This role welcomes fresh graduates and offers the opportunity to handle inbound calls, resolving customer inquiries while ensuring a supportive team environment. You will receive structured onboarding and mentorship for your career development. Enjoy a competitive salary of RM2,800 per month with the potential for a completion bonus of up to two months' salary upon satisfying performance metrics. Apply now to embark on a rewarding career path.

Benefits

Attractive salary

Completion bonus

Public holidays off

Qualifications

• Fresh graduates are highly encouraged to apply.
• Bachelor’s degree holders from any field (Graduated in 2024/2025 or with less than 2 years of working experience).
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound customer calls professionally.
• Listen actively and resolve customer inquiries.
• Record interactions accurately in CRM.

Skills

Strong communication skills

Problem-solving skills

Adaptability

Willingness to learn

Education

Bachelor's degree

Job description

🚀 Customer Service Executive (Inbound) – Fresh Graduates Welcome!

📍 Location: Kuala Lumpur (walking distance to LRT Masjid Jamek or Dang Wangi)

📅 Contract: 1‑Year

💼 Salary: RM2,800/month (for Bachelor’s Degree holders)

🎉 Bonus: Up to 2 months’ salary upon successful 1‑year completion with minimum performance rating

🌟 Why Join Us?

• Inbound calls only – no sales, no telemarketing
• Normal office hours – no night or weekend shifts
• Public holidays off – enjoy your time off
• Supportive team culture – structured onboarding & mentorship
• Continuous learning – grow your skills and career
• Attractive salary + completion bonus – RM2,800/month + 2 months’ bonus upon completing 1 year of service

🎓 Who We’re Looking For

• Fresh graduates are highly encouraged to apply
• Bachelor’s degree holders from any field (Graduated in 2024/2025 or with less than 2 years of working experience)
• Strong communication and problem‑solving skills
• Open to learning, adaptable, and excited to gain hands‑on experience in a professional, customer‑facing role

📞 What You’ll Do

• Handle inbound customer calls professionally
• Listen actively and resolve customer inquiries
• Record interactions accurately in CRM
• Ensure compliance with service standards and policies

We focus on quality service, not sales pressure. You’ll be part of a team that values empathy, professionalism, and growth. As a Customer Service Executive, you’ll gain real‑world exposure to the financial services industry, including insights into banking operations, customer experience strategies, and service excellence.

This is more than just a call centre role—it’s a launchpad for your career. With structured onboarding, continuous learning, and mentorship, you’ll build transferable skills that open doors to future opportunities in customer experience, operations, and financial services.

🔗 Apply now and take the first step toward a rewarding career!