Customer Service Executive Immediate Intake Cyberjaya

Concentrix; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company located in Cyberjaya, Selangor, is looking for candidates to manage and maintain customer accounts. Responsibilities include resolving product issues and efficiently handling incoming communications from clients. Ideal candidates should possess at least SPM/O level/UEC, and fluency in both English and Malay is essential. Fresh graduates are encouraged to apply for this position offering on-site work.

Qualifications

• Must possess SPM/O Level/UEC.
• Fresh graduates are welcome to apply.
• Fluent in English and Malay for dealing with clients.

Responsibilities

• Open and maintain customer accounts.
• Resolve product or service issues efficiently.
• Analyze customer needs and manage incoming communications.

Skills

Customer account management

Problem resolution

Communication in English

Communication in Malay

Education

SPM/O Level/UEC

Job description

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Analyzing customer needs and manage large amounts of incoming Calls / Chats / Emails

Requirements

• Candidate must possess at least SPM/O level/UEC
• Fresh graduates are encouraged to apply
• Languages required: English and Malay in order to deal with Malaysian clients
• Able to work in office located at Cyberjaya, Selangor