Customer Service Executive (fresh graduates welcome)

RENRUI MALAYSIA SERVICES Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce solutions provider in Kuala Lumpur is seeking a candidate to drive livestream revenue growth and manage operations on platforms like TikTok and Shopee. The ideal applicant should possess knowledge of livestream operations, excellent communication skills, and a strong analytical mindset. Fresh graduates are encouraged to apply. Join us to work with dynamic brands and enhance your career in e-commerce.

Qualifications

• Knowledge of e-commerce platforms is essential.
• Strong communication and coordination skills are required.
• Ability to analyze data and make strategic decisions.

Responsibilities

• Drive revenue growth through livestream operations.
• Manage end-to-end livestream operations on various platforms.
• Train and evaluate hosts for better performance.
• Coordinate with brand teams and analyze data for strategy optimization.

Skills

Knowledge of livestream operations

Excellent communication skills

Project management skills

Data analysis ability

Problem-solving skills

Job description

About Us

LiveLab, under the Tec-Do 2.0 Group, is a leading player dedicated to providing end-to-end e-commerce solutions for global brands. With offices across 9 countries including China, the US, Malaysia, Indonesia, Thailand, Vietnam, Japan, Mexico, and Brazil, we have successfully served a cumulative client base of over 80,000.

Our comprehensive service portfolio spans four core areas: livestreaming operations, paid advertising distribution, creative content production, and full-store management, delivering truly integrated e-commerce operational services. By joining us, you will work with renowned brands (e.g., L'Oréal, Skechers, PUMA) and top influencers, leveraging advanced tools and technologies.

Key Responsibilities

• Drive livestream revenue growth and execute campaign plans.
• Manage end-to-end livestream operations on platforms like TikTok/Shopee/Lazada (scriptwriting, product pitching, promotions).
• Train, coach, and evaluate hosts to improve live performance.
• Handle project management and coordinate with brand teams.
• Analyze data to optimize strategies and achieve sales targets.

Requirements (Must-have)

• Knowledge of livestream operations and e-commerce platforms.
• Excellent communication, coordination, and project management skills.
• Strong data analysis ability and business acumen.
• Ability to solve problems effectively under pressure.
• Fresh graduates are welcome to apply!
• Hands‑on experience with TikTok/Shopee livestreams.
• Background in e-commerce agencies or MCNs.
• Familiarity with host/KOL management and content production.

What We Look For

Resilient, adaptable, and proactive individuals with a strong "owner" mindset, who learn quickly and thrive in a dynamic environment.