Customer Service Executive - Chinese Speaker

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Johor Bahru is looking for a Customer Service Executive as the first point of contact for clients. You will provide support through calls, chats, and emails while processing client requests and achieving KPI targets. Candidates with strong communication skills in English and Mandarin, as well as fresh graduates, are encouraged to apply. The position offers various benefits including accommodations, bonuses, and clear career progression paths.

Benefits

RM 5,000 Joining Bonus

6-Day Workweek Allowance RM 300

Night Shift Allowance RM 300

KPI Incentive RM 400

EPF & SOCSO Contributions

Sick Leave & Annual Leave Entitlement

Quarterly Staff Recognition & Appreciation Programs

Clear Career Progression Path

Qualifications

• Minimum 1 year of working experience in the service industry will be an added advantage.
• Fresh Graduates are encouraged to apply.
• Willing to work on rotational shifts and off days.

Responsibilities

• Process client requests and solve issues via phone and email.
• Update clients on their request status.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good written and spoken communication skills in English and Mandarin

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Self-motivated and highly reliable

Customer service orientation

Job description

Overview

Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What will you do

• Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit

• Good written and spoken communication skills in English and Mandarin are must.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Customer service orientation
• Minimum 1 year of working experience in the service industry will be an added advantage for this position
• Fresh Graduates are encouraged to apply (Full Training Provided will be provided)
• Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)

What we offer along the way

• Accommodation Provided for outstation employees relocating to Johor Bahru
• RM 5,000 Joining Bonus
• 6-Day Workweek Allowance RM 300
• Night Shift Allowance RM 300
• KPI Incentive RM 400
• EPF & SOCSO Contributions
• Sick Leave & Annual Leave Entitlement
• Quarterly Staff Recognition & Appreciation Programs
• Clear Career Progression Path: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager
• Internal Job Program (IJP): After 1 year, employees may apply to transfer to other departments such as Finance, Human Resources, and more offering new challenges and growth opportunities
• Shuttle Service Provided for the following areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah