Customer Service Executive - Bayan Baru

AmBank; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking Customer Service Executives for its Sungai Besar Branch. This full-time position involves providing exceptional customer service, resolving inquiries, and cross-selling banking products. Ideal candidates should have experience in customer service, strong communication skills, and be fluent in English and Bahasa Malaysia. The role offers career growth, comprehensive insurance coverage, and a supportive team environment.

Benefits

Opportunities for career growth

Comprehensive medical and life insurance coverage

Generous leave entitlements

Supportive team environment

Qualifications

• Previous experience in a customer service or client-facing role, preferably in banking.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and the ability to provide effective solutions.

Responsibilities

• Provide prompt and efficient assistance to customers.
• Ensure compliance with policies and regulations.
• Proactively identify opportunities to cross-sell banking products.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Proficiency in English and Bahasa Malaysia

Team-oriented mindset

Job description

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Executives based in Sungai Besar Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you’ll be doing

• Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
• Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
• Collaborate with other teams to ensure a seamless and consistent customer experience
• Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures
• Contribute to the continuous improvement of our customer service processes and practices

What we’re looking for

• Previous experience in a customer service or client-facing role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds
• Excellent problem-solving skills and the ability to think on your feet to provide effective solutionsProficiency in both written and spoken English and Bahasa Malaysia
• A commitment to providing exceptional customer service and a genuine passion for helping others
• A team-oriented mindset and the ability to work collaboratively with colleagues
• Candidate with PCE/ CEILLI license would be an added advantage.

What we offer

• Opportunities for career growth and development
• Comprehensive medical and life insurance coverage
• Generous leave entitlements and work-life balance initiatives
• A diverse and inclusive workplace that celebrates our differences
• A supportive and collaborative team environment

About us

AmBank Group is a leading financial services provider in Malaysia, offering a wide range of products and services to both individual and corporate customers. With a rich heritage spanning over 40 years, we are committed to delivering innovative solutions and exceptional customer experiences. Join us on our journey as we continue to grow and make a positive impact on the communities we serve.

Apply now for this exciting opportunity to be part of the AmBank Group team!

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