Customer Service Executive - Airline Industry

STARTEK; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider in Malaysia is seeking a Customer Service Executive to handle inquiries and assist passengers in a dynamic environment. Candidates should possess at least SPM, be proficient in Bahasa Malaysia and English, and have a customer-focused attitude. The role features a 24/7 rotational shift with competitive salary and allowances, along with opportunities for training and career growth. Join us to be part of a globally recognized airline brand.

Benefits

Leave Entitlement

Statutory Contribution

Continuous training and career growth opportunities

Dynamic multicultural work environment

Qualifications

• Candidate must possess at least SPM.
• Proficient in Bahasa Malaysia and English, both spoken & written.
• Able to work in 24 hours rotation shift.
• Prior customer service experience is a plus.

Responsibilities

• Handle inbound customer inquiries with professionalism and efficiency.
• Assist passengers with bookings, flight changes, and baggage claims.
• Deliver world-class service to ensure the highest customer satisfaction.

Skills

Proficient in Bahasa Malaysia

Proficient in English

Strong problem-solving skills

Excellent communication abilities

Customer-focused attitude

Education

SPM

Job description

Are you passionate about delivering top-notch customer experiences? Do you thrive in a fast-paced environment where you can make a real impact? If you have excellent communication skills and a love for the aviation industry, You might be the One!

Job Position: Customer Service Executive

Working Hours: 24 x 7 hours rotational shift, 5 working days per week

Salary: Monthly salary with minimum RM2500, plus attractive allowances

What You'll Do:

• Handle inbound customer inquiries with professionalism and efficiency
• Provide accurate information and resolve issues via email and calls
• Assist passengers with bookings, flight changes, baggage claims, and more
• Deliver world-class service with patience, empathy, and enthusiasm to ensure the highest customer satisfaction with the right procedures

Requirements:

• Candidate must possess at least SPM
• Proficient in Bahasa Malaysia and English (both spoken & written)
• Able to work in 24 hours rotation shift
• Prior customer service experience is a plus – familiarity with airline is a plus
• Strong problem‑solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Customer‑focused with a positive attitude and team spirit

What You'll Get:

• Competitive Basic Salary + Allowances
• Leave Entitlement and Statutory Contribution
• Dynamic and multicultural work environment
• Continuous training and career growth opportunities
• Be part of a globally recognized airline brand

If you have what it takes to soar with us, apply today and let your career take flight! 🚀

📩 Send your resume to *****@startek.com or apply now in Jobstreet!

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