Customer Service Executive (Air & Sea Freight)

ASTF LOGISTICS (M) SDN. BHD.; Malacca City; On-site; MYR 48,000 - 60,000; Full time

Job summary

A logistics company in Malacca is seeking an experienced logistics coordinator to handle air and sea freight shipments. This role involves managing customer inquiries, preparing shipping documents, and ensuring compliance with regulations. Candidates should have at least 5 years of relevant experience in air and sea freight, along with a strong understanding of costing and reporting. Join a dynamic team to ensure timely and professional service delivery.

Qualifications

• Minimum 5 years of experience in air & sea freight.
• Proven knowledge in costing and reporting.

Responsibilities

• Handle customer inquiries related to air and sea freight shipments.
• Coordinate with internal departments to ensure smooth cargo movement.
• Prepare and verify shipping documents and monitor shipment status.

Skills

Air freight knowledge

Sea freight knowledge

Costing and reporting

Job description

Overview

Handle customer inquiries related to air and sea freight shipments, including booking, tracking, and documentation. Coordinate with internal departments (operations, sales, customs) to ensure smooth cargo movement. Prepare and verify shipping documents: AWB, BL, invoices, packing lists, and customs declarations. Monitor shipment status and proactively update customers on delays or changes. Resolve service issues, complaints and discrepancies with professionalism and urgency. Liaise with airlines, shipping lines, and third-party vendors for space booking and cargo handling. Ensure compliance with IATA, IMO and local customs regulations. Maintain accurate records in the company's logistics system or CRM platform. Prepare costing breakdowns and quotations upon receiving RFQs from customers, ensuring accuracy and competitiveness. Other duties as assigned by the immediate supervisor. Comply with ASTF's established procedures within required time limits, including ISO norms. Acting as a point of contact for customers, addressing inquiries, and resolving issues promptly and professionally.

What we\'re looking for

• At least minimum 5 years experiences in air & sea freight
• Strong knowledge or proven experience in air freight, sea freight, costing and reporting

Note

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.