Customer Service Executive

Tradr Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Shah Alam is seeking a Customer Service Representative. The ideal candidate should have experience with platforms such as Shopee and TikTok, possess strong communication skills, and be capable of handling customer issues efficiently. Responsibilities include responding to customer messages, maintaining a high response rate, and assisting with retail operations. The position offers annual leave, bonuses, and a five-day workweek among other benefits.

Benefits

Annual Leave

Performance Bonus

Staff Discount

Qualifications

• Experience in a customer service role with e-commerce platforms.
• Ability to maintain a 95% response rate within a service level agreement.
• Familiarity with basic e-commerce metrics and processes.

Responsibilities

• Respond to messages on various social media platforms.
• Resolve customer issues and build trust.
• Assist customers with purchases and inquiries.
• Manage inventory and POS transactions.

Skills

Good written communication

Experience with Shopee, TikTok, WhatsApp, Facebook

Customer service / retail experience

Basic computer skills

Ability to multitask

Job description

Experience with Shopee, TikTok, WhatsApp, Facebook

Maintain 95% response rate within SLA

Handle customer complaints, refunds & exchanges

Basic e-commerce metrics & order process knowledge

Basic computer & Excel skills

Patient, responsible, able to multitask

Willing to handle ad-hoc tasks & peak sales periods

Requirement

• Good written communication (fast & polite replies)
• Experience with Shopee, TikTok, WhatsApp, Facebook
• Maintain 95% response rate within SLA
• Handle customer complaints, refunds & exchanges
• Basic e-commerce metrics & order process knowledge
• Customer service / retail experience
• Basic computer & Excel skills
• Patient, responsible, able to multitask
• Willing to handle ad-hoc tasks & peak sales periods

Responsibility

Customer Service

• Respond to a message on Shopee, Tiktok, Whatsapp, Facebook, etc (Social media)
• Maintain 95% response rate within set time
• Resolve customer issues & build trust
• Understand e-commerce metrics & trends
• Coordinate with marketplace to grow business
• Handle ad-hoc tasks from Supervisor

Retail (HQ)

• Assist customers with purchase & inquiries
• Manage inventory & stock shelve
• Handle Point of Sales (P.O.S) transaction
• Keep retail area clean & organized
• Arrange merchandise to boost sales

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Performance Bonus
• 5 Working Days
• Staff Discount

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