Customer Service Executive

Unitrade Industries Berhad; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company in Shah Alam is seeking a Senior Customer Service Executive. The successful candidate will process purchase orders, manage customer inquiries, and ensure timely deliveries. Key qualifications include a diploma in a technical field and at least 3 years of experience in manufacturing or warehousing. Proficiency in Microsoft Office and strong problem-solving skills are essential. This role offers an opportunity to mentor junior staff and contribute to overall customer satisfaction.

Qualifications

• Minimum 3 years of experience in manufacturing or warehouse.
• Able to meet deadlines with minimal supervision.
• Experience in managing customer complaints.

Responsibilities

• Process customer purchase orders.
• Coordinate with the Logistic Department for timely delivery.
• Manage incoming phone calls and emails from customers.
• Handle complaints and provide solutions.
• Ensure procedures are followed per SOP.
• Monitor and mentor Customer Service staff.
• Conduct performance appraisals and training.

Skills

Proficient in Microsoft Office

Analytical skills

Problem-solving skills

Strong attention to detail

Good communication skills

Interpersonal skills

Ability to work independently

Education

Diploma in any technical discipline

Job description

Syarikat Logam Unitrade Sdn Bhd

No. of Hiring: 1
Level: Senior

Requirements

• Candidates must possess at least a diploma in any technical discipline.
• Minimum 3 years of experience manufacturing /warehouse.
• Proficient in Microsoft Office.
• Possess analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Able to work independently and meet deadlines with minimal supervision.

Responsibilities

• Process customers’ purchase orders and coordinate with the Logistic Department to ensure timely delivery for all orders.
• Provide supports to Marketing Team, Customer Service (CS) Managers.
• Manage incoming phone calls and emails from customers.
• Handle complaints and provide solutions to customers.
• quotation, invoices, sales return order, filling up credit/debit control form on time and ensure procedures are in accordance to SOP.
• Provide material requisition to purchasing department for non-keep stock items and follow up with purchasing on delivery.
• Maintain a positive, empathetic and professional attitude towards customers at all times and ensure customer’s satisfaction.
• Monitor, supervise and mentor CS junior executive and CS clerk.
• Conduct performance appraisals, set goals and targets for CS junior executive and CS clerk.
• Work closely with CS manager to increase sales, profit and customer’s satisfaction.
• Take pro-active roles to increase efficiency of CS team.
• Conduct internal training to CS junior executive and CS clerks.