Customer Service Executive

MHM Express Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider in Setia Alam is seeking an experienced customer service professional specializing in freight forwarding. The ideal candidate will have at least 3 years of industry experience, excellent communication skills, and proficiency in Mandarin, capable of managing customer inquiries and freight documentation efficiently. The role offers competitive salary, medical reimbursement, and opportunities for career advancement within a supportive work environment.

Benefits

Leave entitlement

Medical Reimbursement

Performance-based bonuses

Career advancement opportunities

Team-building activities

Qualifications

• Minimum 3 years’ experience in the freight forwarding industry.
• Able to analyze operational data, trends, and customer feedback.
• Candidate must ensure efficient and high-quality customer service.

Responsibilities

• Manage and coordinate customer service activities for sea import freight forwarding.
• Liaise with customers to understand their shipping requirements.
• Prepare and process import/export documentation.
• Monitor shipment progress and provide updates to customers.
• Identify opportunities for process improvements.

Skills

Excellent time management skills

Detail oriented

Problem-solving skills

Excellent communication skills

Ability to work in a fast-paced environment

Proficiency in Microsoft Office

Mandarin (spoken and written)

Job description

MHM Express Sdn Bhd specializes in freight forwarding, offering a wide range of logistics services to streamline the transportation of goods. As intermediaries between clients and various transport providers, we ensure shipments are moved efficiently and cost-effectively. Apart from the usual freight forwarding, we provide solutions for a wide array of logistics requirement, at times requiring out-of-the-box and innovative ideas to stay ahead of competition. Our ultimate goal is to become a high value-adding company within the logistics sector.

Qualifications & Experience

• Minimum 3 years’ experience in the freight forwarding industry.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem‑solving skills and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Candidate to ensure efficient and high‑quality customer service across all channels while driving continuous process improvements and operational excellence.
• Candidate must be able to analyze operational data, trends and customer feedback to identify areas for improvement and optimize processes.
• Proficiency in Microsoft Office.
• Proficiency in Mandarin (spoken and written) is required as the role involves liaising with Mandarin‑speaking customers and agents.
• This position is located in Setia Alam.

Tasks & Responsibilities

• Manage and coordinate all customer service activities related to sea import freight forwarding operations.
• Liaise with customers to understand their shipping requirements and provide tailored solutions.
• Prepare and process all necessary import/export documentation accurately and efficiently.
• Coordinate with internal teams and external partners to ensure seamless delivery of freight services.
• Monitor shipment progress and provide timely updates to customers.
• Respond to customer inquiries and resolve any issues in a prompt and professional manner.
• Identify opportunities to improve customer service and suggest process enhancements.
• Prepare and issue freight quotations to customers based on shipping requirements, ensuring competitive pricing and accuracy.

Benefits

• Leave entitlement.
• Medical Reimbursement.
• Competitive salary and performance‑based bonuses.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.
• Company-sponsored team‑building activities and social events.