Customer Service Executive

Chailease Berjaya Credit Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-oriented company in Selangor seeks a professional to manage customer inquiries, ensuring timely and high-quality assistance. Responsibilities include answering calls, responding to emails, and providing product recommendations. Qualifications include a bachelor's degree in relevant fields and at least 1 year of customer service experience, ideally in health supplements or pharmaceuticals. Candidates should be detail-oriented with strong communication skills.

Qualifications

• Bachelor's degree or higher, preferably in pharmaceuticals, biotechnology, nutrition, or related fields.
• At least 1 year of customer service experience, ideally in health supplements or pharmaceuticals.
• Strong communication skills and customer-handling abilities required.

Responsibilities

• Answer customer calls and handle online inquiries to resolve issues.
• Provide product recommendations and ensure compliance with regulations.
• Coordinate solutions for customer complaints with internal departments.

Skills

Customer service

Communication

Detail-oriented

Teamwork

Education

Bachelor's degree or higher

Tools

Excel

Word

PowerPoint

Job description

Job Overview

Responsible for managing customer service inquiries, ensuring that customers receive professional, timely, and high-quality assistance to enhance satisfaction.

Key Responsibilities

• Answer customer calls, respond to emails, and handle online inquiries to resolve issues (e.g., product information, order processing, returns, and exchanges).
• Provide preliminary product recommendations following company procedures and ensure compliance with regulations.
• Handle customer complaints and exceptional cases, coordinating solutions with internal departments.
• Regularly collect customer feedback and provide suggestions for improvements to enhance service quality.
• Maintain accurate customer records and ensure the integrity of system data.

Qualifications

• Bachelor's degree or higher; a background in pharmaceuticals, biotechnology, nutrition, or related fields is a plus.
• Have at least 1 year of customer service experience; familiarity with health supplements or pharmaceuticals is preferred.
• Strong communication and customer-handling skills; basic computer proficiency, including document processing in Excel, Word, and PowerPoint.
• Patient and detail-oriented, with strong stress management and teamwork abilities.

If you are detail-oriented, proactive, and eager to contribute to a dynamic team, we would love to hear from you!