Customer Service Executive

Cosco Shipping Lines; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global logistics company is seeking a customer-focused individual to join their team in Malaysia, Selangor. The successful candidate will handle inquiries via live chat and email, provide inclusive support, and resolve customer concerns with empathy. Ideal candidates should have 1-2 years of experience in customer service within the logistics or shipping sectors, and be fluent in English, Bahasa Malaysia, and Mandarin to effectively engage with clients. This role promises a dynamic environment where teamwork and service quality are of utmost importance.

Qualifications

• 1-2 years of experience in customer service or administrative role, preferably in logistics or shipping.
• Ability to engage and build rapport with customers.
• Good command of English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Handle customer inquiries promptly via live chat and email.
• Engage with customers with empathy and professionalism.
• Address customer complaints effectively.
• Collaborate with the team to improve customer interactions.
• Support team efforts to achieve performance targets.

Skills

Strong communication skills

Interpersonal skills

Calm under pressure

Empathy

Problem-solving

Adaptability

English fluency

Bahasa Malaysia proficiency

Mandarin fluency

Job description

We are seeking a customer-focused individual to handle inquiries , deliver professional and empathetic support, resolve customer concerns, and collaborate with the team to provide high quality customer service. Apply now to be part of a leading global logistics company!

What you’ll be doing

• Handle customer inquiries promptly via live chat and email, providing accurate information and assistance.
• Engage with customers, creating positive interactions with empathy and professionalism.
• Address customer complaints using effective conflict resolution skills and a customer‑centric approach.
• Collaborate with the team on daily tasks, contributing insights and feedback to improve customer interactions.
• Support team efforts in achieving performance targets and improving overall service quality.

What we’re looking for

• 1-2 years of experience in a customer service or administrative role, preferably in the logistics or shipping industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Ability to remain calm and efficient in high‑pressure situations.
• Sense of empathy with the ability to prioritize customer needs.
• Problem‑solving mindset and a willingness to learn and adapt to new systems.
• Good command of English, Bahasa Malaysia and Mandarin. Mandarin proficiency is essential for effective communication with Mandarin‑speaking clients.