Customer Service Executive

EQX Iwata Sdn Bhd; Seberang Perai; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in materials supply, located in Penang, is looking for a Customer Service Executive to provide exceptional service and support to customers. This role will involve coordinating logistics operations, resolving enquiries, and building lasting relationships. The ideal candidate should possess a diploma or degree, have at least 2 years of experience in customer service or marketing, and be proficient in Microsoft Office. Competitive compensation and opportunities for growth are offered.

Qualifications

• Minimum of 2 years of progressive customer service or marketing experience.

Responsibilities

• Deliver one-stop customer service in resolving customer's enquiries.
• Coordinate logistics operations including order processing and shipment arrangements.
• Build positive relationship with customers for retention and business growth.

Skills

Knowledge for Microsoft office

Ability to work effectively to tight datelines

Education

Diploma, Degree or any equivalent qualification

Job description

Overview

EQX IWATA is expanding its reach across the South East Asia & Asia Pacific with diversified businesses supplying materials to the Semicon & Electronic Industry enhancing our capabilities to deliver innovative solutions and advanced materials across high-demand sectors such as electronics, semiconductors, automotive, and industrial applications.

EQX Iwata’s extensive portfolio encompasses advanced materials, engineering solutions, and comprehensive supply chain management, serving over 1,000 customers in key industries. Known for its expertise in providing high-quality, sustainable materials, EQX Iwata specializes in products designed for precision applications, including adhesives, thermal management materials, and high-performance elastomers essential for sectors where reliability and performance are critical.

Responsibilities

Responsible to deliver one-stop customer service in resolving customer's enquiries with accurate clarification.

Liaise, coordinate and follow up closely with all related departments to ensure customers' expectation are met and all customers' requests are completed agreed.

Update customers on the schedule as arranged and keep customers' updated on the progress of their both inbound and outbound shipments.

Build positive relationship with customer for customer retention and growth of business.

Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues.

Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers.

Liaise with forwarder / transporter on the logistic / shipment of incoming and outgoing goods in a timely manner.

Liaising with customer & functional departments on delivery and report generation.

Adhere to escalation procedures and produce situation corrective action.

Any job assigned from the superior from time to time.

Qualifications

Possess at least Diploma, Degree or any other equivalent qualification.

Minimum 2 years of progressive customer service or marketing experience.

Special Knowledge / Skills

• Knowledge for Microsoft office
• Ability to work effectively to tight datelines with minimum supervision.