Customer Service Executive

Carsuka Automotive Sdn Bhd; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Puchong is looking for a dedicated Customer Service Executive. The successful candidate will manage customer inquiries from ecommerce platforms like Shopee and Lazada, ensuring prompt responses and support for online order-related issues. Ideal candidates should have experience in customer service and strong communication skills in English and BM. Join a customer-focused team to enhance customer satisfaction and provide exceptional service.

Qualifications

• Experience in customer service, retail, or call center support.
• Confident communication in English and BM.

Responsibilities

• Respond to customer inquiries from various ecommerce platforms.
• Ensure achievement of chat response rate targets.
• Manage online customer appointments and service.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving ability

Job description

Job Summary

We are looking for a dedicated Customer Service Executive to manage customer inquiries from ecommerce platforms, including Shopee, Lazada, TikTok Shop, and other retail channels.

Key Responsibilities

• Respond promptly to customer inquiries from all online ecommerce marketplace platforms, including during off-working hours, in accordance with platform requirements.
• Ensure chat response rate targets are consistently achieved.
• Manage, schedule, and follow up on online customer appointments to ensure timely service.
• Handle in-store pickup and online order–related issues, including returns, refunds, order disputes, and after-sales support.
• Liaise with the warehouse on any issues related to order fulfilment or disputes.
• Provide support to the retail team including assisting walk-in customers.

Requirements & Qualifications

• Prior experience in customer service, retail, call center, or online chat support will be an advantage.
• Able to communicate effectively and confidently with customers.
• Proficient in basic computer applications.
• Strong communication and interpersonal skills in ENGLISH and BM.
• Customer-focused mindset with a positive and proactive attitude.
• Strong organizational and time-management skills.
• Problem-solving ability and attention to detail.
• Able to work independently with minimal supervision.

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