CUSTOMER SERVICE EXECUTIVE

Premier Clinic; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A top healthcare service provider is looking for a Customer Service Executive in Puchong, Selangor. This full-time role involves responding to customer inquiries, resolving issues, and maintaining detailed records. The ideal candidate will have at least 2 years of experience in customer service and strong communication skills. The company offers competitive remuneration, professional development opportunities, and employee benefits including healthcare and performance incentives.

Benefits

Competitive remuneration

Healthcare coverage

Performance-based incentives

Qualifications

• Minimum 2 years of experience in telemarketing or customer service.
• Ability to interact with customers from diverse backgrounds.
• Commitment to continuous improvement in customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues effectively and in a timely manner.
• Collaborate with other departments for seamless customer journeys.

Skills

Communication skills

Problem-solving

Interpersonal skills

Job description

Premier Clinic is seeking a Customer Service Executive to join our dynamic team in Puchong, Selangor. In this full-time role, you will be the vital link between our customers and our business, providing exceptional service and support to ensure a positive customer experience.

What you'll be doing

Responding to customer inquiries and requests via phone, email, and chat in a friendly and professional manner

Resolving customer issues and concerns in a timely and effective manner

Providing accurate information about our products and services

Maintaining detailed records of customer interactions

Continuously improving customer service processes and procedures

Collaborating with other departments to ensure a seamless customer journey

What we're looking for

Minimum 2-years’ experience in telemarketing or customer service

Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

Strong problem-solving and decision-making abilities

A passion for delivering exceptional customer service and a commitment to continuous improvement

What we offer

At Premier Clinic, we are committed to providing a supportive and rewarding work environment. You can expect competitive remuneration, opportunities for professional development, and a range of employee benefits, including healthcare coverage and performance-based incentives.

About us

Premier Clinic is a leading healthcare provider in Malaysia, offering a wide range of medical services and treatments. Our mission is to deliver world-class healthcare and enhance the well-being of our patients. With a reputation for clinical excellence and a patient-centric approach, we are dedicated to maintaining the highest standards of care and customer service.

If you are excited about the prospect of joining our team, we encourage you to apply now.

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