Customer Service Executive

Cengild G.I. Medical Centre; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading medical center in Malaysia is seeking a skilled Customer Service Executive to provide exceptional support and service. You will handle inquiries via calls and emails, ensuring resolutions in a timely manner. Candidates should have over 3 years of experience in customer service, strong communication skills, and ideally proficiency in Mandarin. This full-time position offers a competitive salary, career growth opportunities, and a supportive work environment with a focus on work-life balance.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Work-life balance initiatives

Qualifications

• Minimum 3 years of experience in a customer service or call center role.
• Proficiency in Mandarin preferred for communication with Chinese patients.
• Familiarity with customer service software and databases.

Responsibilities

• Handle incoming calls and emails from customers efficiently.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Fluency in Mandarin

Job description

We are seeking a talented and customer-focused Customer Service Executive to join our dynamic team at CENGILD G.I. MEDICAL CENTRE' in Bangsar South, Kuala Lumpur. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients, ensuring their needs are met efficiently and effectively.

What you'll be doing

• Handling incoming calls and emails from customers, responding to inquiries and addressing concerns in a timely and professional manner
• Providing accurate information about our products, services and policies to customers
• Troubleshooting issues and problem-solving to deliver the best possible customer experience
• Maintaining detailed records of customer interactions and following up on outstanding matters
• Actively contributing to the continuous improvement of our customer service processes and procedures
• Collaborating with cross-functional teams to ensure seamless customer service delivery

What we're looking for

• Minimum 3 year of experience in a customer service or call centre role
• Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
• Proficiency in Mandarin is preferable to facilitate communication with Chinese patients.
• Familiarity with customer service software and databases, with the ability to learn new systems quickly
• A passion for providing exceptional customer experiences and a commitment to continuous improvement

What we offer

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible working arrangements
• Access to comprehensive healthcare and wellness benefits

About us

CENGILD G.I. MEDICAL CENTRE is a leading provider of specialised gastrointestinal and liver care in Malaysia. With a team of highly skilled and experienced medical professionals, we are committed to delivering the highest quality of care to our patients. As a growing organisation, we are dedicated to expanding our reach and making a positive impact on the communities we serve.

If you are excited about the prospect of joining our team and contributing to our mission, we encourage you to apply now.