Customer Service Executive

PERSOL Workforce Solutions Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading workforce solutions provider in Kuala Lumpur is seeking a Cantonese speaking Customer Service Representative. The role involves assisting customers with inquiries and ensuring a positive customer experience through phone and online communication. Fresh graduates are encouraged to apply. Applicants should have proficiency in Cantonese, Mandarin, and English, and possess strong communication skills. The position includes shift work and offers allowances up to RM500 plus overtime. This is a great opportunity for individuals eager to learn and grow in a customer service career.

Benefits

Allowances up to RM500

Overtime provided

Qualifications

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Minimum of SPM or Diploma and above.
• Fresh graduates are welcome.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service.

Skills

Cantonese proficiency

Mandarin proficiency

English proficiency

Communication skills

Problem-solving

Attention to detail

Teamwork

Education

SPM or Diploma

Job description

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and ensuring they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, as we value a positive attitude and a willingness to learn.

Working Hours: Shift Work | No Overnight

Working Days: 5 Days / Week

Allowances: up to RM500 + Overtime Provided

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Requirements

• Proficient in spoken and written Cantonese, Mandarin, and English. We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
• Minimum of SPM or Diploma and above.
• Fresh graduates are welcome; prior customer service experience is an advantage but not required.
• Strong communication skills, problem‑solving ability, and attention to detail.
• A positive attitude, eagerness to learn, and strong teamwork skills.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Do you have customer service experience?
• How would you rate your Cantonese language skills?
• Which of the following languages are you fluent in?