Customer Service Executive

Affinity Group; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic customer service company in Kuala Lumpur is seeking a motivated Customer Service Executive. This full-time role involves responding to customer inquiries, resolving issues, and providing excellent support. Ideal candidates should have strong communication skills, experience in customer service, and a passion for helping others. The company offers a supportive work culture, competitive salary, and benefits including health insurance. Join a team committed to exceptional customer service.

Benefits

Competitive salary

Health insurance

Performance-based incentives

Qualifications

• Ability to convey information clearly to customers.
• Flexibility to adapt to changing customer needs.
• Proven experience in a customer service environment.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Resolve customer issues to ensure a positive experience.
• Document customer interactions and maintain records.
• Collaborate with teams to address complex requests.
• Improve customer service processes continuously.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Experience in customer service

Proficiency in CRM tools

Team player

Passion for customer service

Job description

Affinity Group – Kuala Lumpur, Kuala Lumpur

We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team at AFFINITY GROUP SDN. BHD. in Kuala Lumpur. As a Customer Service Executive, you will be responsible for providing exceptional support and assistance to our valued customers, ensuring their needs are met efficiently and effectively. This full-time position will involve managing inbound customer inquiries and resolving any issues or concerns they may have. You will be the primary point of contact for our customers, representing the company with professionalism and a commitment to delivering exceptional service.

What you'll be doing

• Responding to customer inquiries via phone, email, and other communication channels in a timely and courteous manner
• Resolving customer issues and concerns, ensuring a positive customer experience
• Providing accurate and up-to-date information to customers regarding products, services, and company policies
• Documenting customer interactions and maintaining detailed records of all activities
• Collaborating with cross-functional teams to address complex customer requests
• Identifying and escalating any recurring customer issues to the appropriate team for resolution
• Continuously improving customer service processes and procedures to enhance the overall customer experience

What we’re looking for

• Excellent communication and interpersonal skills, with the ability to clearly and effectively convey information to customers
• Strong problem-solving and decision-making abilities, with the flexibility to adapt to changing customer needs
• Proven experience in a customer service or call centre environment, preferably in the Call Centre & Customer Service industry
• Proficient in using customer relationship management (CRM) tools and other relevant software applications
• A team player with the ability to work collaboratively and contribute to a positive work environment
• A genuine passion for providing exceptional customer service and a commitment to continuous improvement

What we offer

At AFFINITY GROUP SDN. BHD., we value our employees and strive to create a positive and supportive work culture. We offer a competitive salary, opportunities for career development, and a range of benefits, including health insurance and performance-based incentives. Our workplace is designed to foster collaboration and connection, with flexible work arrangements to support work-life balance.

Apply now

Apply now to join our team and be a part of our mission to deliver exceptional customer service.

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.