Customer Service Executive

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive to join their team in Kuala Lumpur. The role involves responding to customer inquiries via calls and emails, assisting with automotive-related queries, and ensuring customer satisfaction. Ideal candidates possess strong communication skills in English and Malay, a customer-oriented mindset, and prior experience in customer service or BPO. This full-time position offers a rotating shift schedule and a competitive salary.

Benefits

Performance KPI Incentive up to RM300/month

EPF & SOCSO

Qualifications

• Strong communication skills in English and Malay (written, verbal, listening).
• Previous customer service/BPO experience preferred.
• Automotive industry knowledge is an advantage.
• Able to work in a fast-paced environment and under pressure.

Responsibilities

• Respond to customer inquiries via calls, emails, and other channels.
• Assist customers with automotive-related queries.
• Provide accurate information and resolve complaints.
• Record and submit customer cases in the internal system.

Skills

Strong communication skills in English

Customer-oriented mindset

Proficient in office software

Pleasant interpersonal skills

Education

Diploma or higher qualification

Job description

About the job Customer Service Executive

At SummitNext Technologies Sdn. Bhd., we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join ourCustomer Service team based in Damansara City Mall.

Job Description

Respond to customer inquiries promptly via calls, emails, and other contact channels.

Assist customers with automotive-related queries and service requests.

Provide accurate information and resolve complaints to ensure high customer satisfaction.

Record and submit customer cases in the internal system according to SOP.

Collaborate with team members to meet project KPIs and quality standards.

Job Requirements

Diploma or higher qualification.

Strong communication skills in English and Malay (written, verbal, listening).

Previous customer service/BPO experience preferred, automotive industry knowledge is an advantage.

Customer-oriented mindset, pleasant interpersonal skills, and willingness to learn.

Proficient in office software and computer operations.

Able to work in a fast-paced environment and under pressure.

Job Type & Schedule

Full-time, rotational shifts

5 working days per week

Salary & Benefits

Basic Salary: RM3,000/month

Performance KPI Incentive: Up to RM300/month

EPF & SOCSO