Customer Service Executive

Avery Dennison; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global materials science company is seeking a customer service representative in Kajang, Malaysia. In this role, you will handle order processing, support customers with inquiries, and ensure timely deliveries. The ideal candidate will have a Diploma or Bachelor’s Degree and over 2 years of customer service experience. You will also promote the use of MyAD Portal and EDI and capture customer feedback, contributing to process improvements to elevate customer satisfaction.

Qualifications

• 2+ years experience in customer service.
• Experience in handling customer queries via email and phone.

Responsibilities

• Responsible for order processing to ensure timely delivery.
• Promote MyAD Portal and EDI usage to customers.
• Provide product and quality information to customers.
• Fulfill sample requests from customers.
• Capture Voice of Customers (VOC) and report to Sales Force.

Skills

Detail-oriented

Communication skills

Interpersonal skills

Team player

Service-minded

Education

Diploma or Bachelor’s Degree in any related fields

Job description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com .

You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction.

YOUR RESPONSIBILITIES WILL INCLUDE:

Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times.

Actively promote and support customers to use MyAD Portal and EDI.

Bi-weekly indent summary update to customers.

Be able to provide product and quality information and excellent response to customers.

To ensure sample requests from customers are fulfilled.

Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.

Handle enquiries on compliance requests.

Coordinate clearing aging samples, slow-move inventory, and write-off requests.

Attend meetings for process improvements.

Other admin / non-direct sales tasks as required.

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU:

Diploma or Bachelor’s Degree in any related fields

2+ years experience in customer service.

Experience in attending to Customer’s query and requests via email and phone.

Detail-oriented with good communication and interpersonal skills to work with all levels.

Self-initiated and able to work effectively to meet the deadlines

Good team player and service-minded

Additional Information

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.