Customer Service Executive

PERSOL; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Johor is seeking a skilled individual to manage shipping documentation and customs processes. The ideal candidate will have a relevant bachelor's degree and 1–2 years of experience in logistics or warehousing. Excellent communication skills in English and Mandarin are essential. This role involves coordinating with various stakeholders and providing outstanding customer service. Join our team to support seamless operations in a dynamic environment.

Qualifications

• 1–2 years of experience in customer service or operations within logistics/warehousing.
• Familiarity with shipping documentation and customs clearance.
• Strong organization and multitasking skills.

Responsibilities

• Prepare and manage shipping documentation.
• Coordinate customs clearance processes.
• Provide excellent customer service and support internal teams.

Skills

Communication skills in English & Mandarin

Detail-oriented

Problem-solving abilities

Education

Bachelor’s degree in Business, Logistics, or related field

Job description

Responsibilities

• Prepare and manage shipping documentation, including Bills of Lading, Certificates of Origin, Packing Lists, and Invoices.
• Coordinate customs clearance processes, ensuring full compliance with regulations.
• Handle invoicing and billing with accuracy and timely submission.
• Liaise with freight forwarders, haulers, and shipping lines to ensure timely shipment arrangements.
• Provide excellent customer service by addressing inquiries and resolving documentation-related issues.
• Collaborate with internal teams to support seamless trade and warehouse operations.

Job Requirements

• Bachelor’s degree or above in Business, Logistics, or a related field.
• 1–2 years of experience in customer service or operations within logistics/warehousing (3PL preferred).
• Familiarity with shipping documentation, customs clearance, and invoicing processes.
• Strong written and verbal communication skills in English & Mandarin.
• Detail-oriented, organized, and capable of managing multiple tasks under tight deadlines.
• A proactive team player with strong problem-solving abilities.