Customer Service Engineer

Beckhoff Automation Prozessindustrie; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leader in automation technology in Penang is seeking a Customer Support Engineer focused on providing troubleshooting and support for advanced automation systems. You will assist customers with software and hardware issues primarily involving C++, Visual Basic, and IEC 61131-3. Fresh graduates are welcome, and 70% of the role involves travel. Become part of an open, family-oriented culture with room for professional growth. Competitive benefits await the right candidate.

Benefits

International work environment

Future-proof job opportunities

Family-oriented corporate culture

Room for personal growth

Qualifications

• Fresh graduates are encouraged to apply.
• 0–2 years of experience in industrial automation system integration.
• Knowledge of object-oriented programming is a plus.

Responsibilities

• Provide support to customers for all products.
• Perform troubleshooting to ensure customer satisfaction.
• Resolve customer issues in a timely manner.

Skills

Expertise in PC-technology

Knowledge of IEC 61131-3 programming languages

C++, Visual Basic

Customer service orientation

Strong communication skills

Team player

Analytical and reasoning skills

Education

Bachelor's degree in Mechatronics, Electronic and Electrical Engineering, or related field

Job description

Workplace

Sales office Penang, Beckhoff Automation Sdn. Bhd.

Workspace

Service

Start

with immediate effect

Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide.

Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

• provide support to customers for all products and perform troubleshooting in a variety of environments inquiries to ensure optimal customer satisfaction and service
• practical support and solution-oriented consulting for Beckhoff customers, both via remote maintenance and on site
• resolving customer issues in a timely manner to keep downtime to a minimum
• support for our customers with hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• monitor all assigned cases and update all activities on company tracking system
• manage all customer issues and elevate them to the relevant departments if necessary
• develop and disseminate technical documentation for users
• handle in-depth technical questions in cooperation with product management and development
• maintain accurate customer documents and prepare reports for all issues and resolutions
• develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• offer standard and custom training to provide support and solutions for Beckhoff products
• document and record all service, support, and project activities
• programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform
• approximately 70% of this role will involve traveling

Qualifications

• Bachelor's degree in Mechatronics, Electronic and Electrical Engineering, or a related field in Industrial Automation
• fresh graduates are encouraged to apply
• expertise in PC-technology, fieldbus systems, software
• 0–2 years of experience in industrial automation system integration
• knowledge of IEC 61131-3 programming languages is a plus
• knowledge of object-oriented extensions, C#, C++, etc. Python; objective C-, Programming is a plus
• knowledge of circuit diagrams is a plus
• customer- and service-oriented
• a team player with strong communication skills
• understanding of PLCs, motion controllers, robotics, distributed I/Os, fieldbus systems (EtherCAT) and HMI technology
• strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team

Benefits

• exciting tasks in an international environment with the technology leader in automation
• a future-proof job with an economically sound global player
• all the benefits that come with an owner-managed family company
• an open, family-oriented corporate culture
• room for personal growth and professional development

Contact

Michelle Lim
Headquarters Malaysia
Beckhoff Automation Sdn. Bhd.
Lot 7, Lorong Teknologi A, Jalan Teknologi,
Taman Perindustrian Sains Selangor, Kota Damansara,
47810, Petaling Jaya, Selangor
Malaysia
[phone]
[e-mail]
www.beckhoff.com/ms-my/