Customer Service Cum Admin

BK Ideal Edu; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An education consultancy in Kuala Lumpur seeks candidates for a customer service role. Fluency in Mandarin is essential, as most clients come from SJKC schools. Responsibilities include providing counseling to students, answering enquiries, and addressing parents' feedback. Training will be offered to all new hires. The position provides corporate training and accommodation benefits in a lively work environment.

Benefits

Corporate training

Accommodation provided

Close to LRT station

Energetic learning environment

Career growth prospects

Clear-cut SOP policies

EPF, SOCSO, EIS

Leave benefits

Company trips

Personal development opportunities

Qualifications

• Candidates must be fluent in Mandarin as most clients are from SJKC school.
• Ability to understand Bahasa Malaysia and English is required.
• At least SPM graduates with no prior experience needed.

Responsibilities

• Provide excellent customer service as a consultant.
• Answer phones and reply to enquiries professionally.
• Counsel enquiring students.
• Listen to parents’ feedback.

Skills

Fluent in Mandarin

Understanding of Bahasa Malaysia

Understanding of English

Education

SPM graduate

Job description

Requirements

• Candidates fluent in Mandarin is required as most of our clients are from SJKC school.
• Able to understand Bahasa Malaysia & English.
• At least SPM graduates.
• NO working experience required.

Responsibilities

• NO working experience required. Training will be provided.
• Required language(s): MANDARIN as most of our students are from SJKC school.
• As a consultant to provide excellent customer service.
• Answering phones or reply enquiry in a professional manner.
• Provide counselling to enquiring students.
• Be the third party to listen to our parents’ feedback.

Benefits

• Provide CORPORATE TRAINING for your growth
• Provide HOSTEL / accommodation
• Walking distance to LRT station
• Young, energetic and learning environment
• Transparent and measurable career prospect
• Clear-cut SOP to avoid misconduct and office politics
• EPF, SOCSO, EIS apply
• Annual leave, medical leave, emergency leave and maternity leave
• Company local and abroad trip
• Personal development and learning