Customer Service Coordinator (Baking Ingredients Supply)

Bakels; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading baking ingredients supplier in Selangor is seeking a detail-oriented Customer Service Coordinator to manage order processing and customer support. The role requires coordination with various departments to ensure compliance with international trade regulations. Candidates should possess a minimum diploma and at least 2 years of experience in export/import shipment arrangements. Strong communication skills in English and Bahasa Malaysia, along with analytical skills in Microsoft Office, are highly valued. Join a dynamic team that supports the baking industry.

Qualifications

• Minimum 2 years of experience in export/import shipment arrangements.
• Proactive and detail-oriented with a positive attitude.
• Willing to work at Seksyen 28, Shah Alam, Selangor.

Responsibilities

• Process customer orders accurately and promptly.
• Coordinate with production and supply chain teams for timely fulfillment.
• Ensure compliance with export documentation and regulations.
• Arrange shipping and monitor container movements.
• Collaborate with QA on documentation and customer feedback.
• Liaise with Finance on price lists and credit notes.
• Manage new customer account registration.
• Prepare monthly export sales reports.

Skills

Excellent written and oral communication skills in English

Excellent written and oral communication skills in Bahasa Malaysia

Strong analytical skills

Good listening skills

Ability to work attentively with minimal supervision

Good team player

Education

Minimum Diploma

Tools

Microsoft Office

AX system

Excel spreadsheets

Pivot tables

Job description

Customer Service Coordinator (Baking Ingredients Supply)

We are seeking a proactive and detail‑oriented Customer Service Coordinator to manage order processing, export documentation, and customer support. This role involves close coordination with multiple departments to ensure smooth operations and compliance with international trade requirements.

Key Responsibilities

• Process customer orders accurately and promptly.
• Coordinate with production and supply chain teams for timely fulfillment.
• Ensure compliance with export documentation and regulations, liaising with Customs, MITI, MAQIS, Pejabat Kesihatan Daerah, Chamber of Commerce, Embassies, Banks, and other relevant authorities.
• Arrange shipping and monitor container movements with warehouse and forwarding agents.
• Collaborate with QA on documentation and customer feedback.
• Liaise with Finance on price lists, credit notes, and statements of account.
• Manage new customer account registration.
• Prepare monthly export sales reports.
• Perform other duties as assigned by the superior.

Requirements

• Minimum Diploma with at least 2 years of experience in export/import shipment arrangements (advantageous).
• Excellent written and oral communication skills in English and Bahasa Malaysia.
• Positive attitude, good listening skills, and a people-friendly personality.
• Computer literate with strong analytical skills (Microsoft Office, AX system, Excel spreadsheets, Pivot tables).
• Ability to work attentively with minimal supervision.
• A good team player.
• Willing to work at Seksyen 28, Shah Alam, Selangor.