Customer Service, Contact Centre (Banking) (ID: 12214/13538)

PERSOL; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Banking Customer Service Executive based in Kuala Lumpur. This role involves handling customer enquiries and complaints related to banking products and services. The ideal candidate will have SPM or Diploma/Degree qualification, with experience in a contact centre being a plus. Salary ranges from RM 2,300 to RM 2,800, along with allowances. This is an excellent opportunity for graduates who wish to start their career in banking and finance.

Qualifications

• SPM and Diploma/Degree graduates are welcome to apply.
• Experience in contact centre is an added advantage.

Responsibilities

• Attending to enquiries/request/complaints over the telephone on products and services.
• Serving all enquiries/requests/feedback/complaints on company products and services.
• Supporting other entities' calls for products and services.

Skills

Experience in contact centre

Education

SPM and Diploma/Degree

Job description

Position

Banking, Customer Service Executive

Working Hours

Shift Arrangements

Company Background

Banking & Finance

Salary

RM 2,300 to RM 2,800 + allowances

Qualifications

• SPM and Diploma/Degree graduates are welcome to apply
• Experience in contact centre is an added advantage

Job Purpose

Attending to enquiries/request / complaints over the telephone on products and services.

Frontline of voice touch point that serve all enquiries/ requests/ feedback/ complaints on Company products and services from participant, non-participant, and intermediaries.

To support other entities calls in the company for products and services upon skill assignment.

To support non-Voice touchpoint and Life Service Fulfillment roles for the company when there is a criticality of short manpower and backup is needed.