Customer Service – Contact Centre

YTL Communications; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A telecommunications company is looking for a Customer Service Associate in Kuala Lumpur. The role involves responding to customer inquiries through various channels such as calls, emails, and social media. Candidates should be passionate about customer service and able to maintain professionalism at all times. This position requires compliance with company procedures, ensuring all customer interactions are logged accurately. The company has multiple vacancies available for this role, offering a dynamic work environment.

Qualifications

• Ability to handle customer calls and interactions professionally.
• Capable of using multiple channels including mobile app and social media.
• Familiarity with following Standard Operating Procedures.

Responsibilities

• Answer customer calls and maintain professionalism.
• Respond to enquiries across various communication channels.
• Ensure compliance with company policies during interactions.

Skills

Customer interaction management

Knowledge base navigation

CRM updates

Response to enquiries

Complaint resolution

Job description

Job Details

• Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training.
• Ability to respond to customers' enquiries and complaints on any types of interaction channels such as mobile app, email, social media and chat.
• Ability to search for information related to any given task using our online knowledge base system and providing our customers with accurate product information.
• Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service requests are promptly responded within SLA.
• To ensure that all actions taken when handling customer’s enquiry and complaints, are in compliance with the company’s Standard Operating Procedures and Policies, and to escalated to Team Leaders for advice in exceptional cases.
• Ability to complete all a

Company Details

• Company Name: YTL Communications Sdn Bhd
• Registration No.: 200701035605
• Address: 18th Floor, Menara YTL, 205, Jalan Bukit Bintang
• Postcode: 55100, Kuala Lumpur
• State: Wilayah Persekutuan
• Tel: [phone]
• Fax:
• Email: *********@ytlcomms.my
• Web Site:
• Contact Person: Ms. Subashini

Requirements

• Position Level: Non Executive
• Specialization: Customer Service
• Industry Type: Telecommunication
• Vacancies: 20
• Closing Date: 2025-12-30

How to apply

Email *********@ytlcomms.my directly or call 0187009758 to apply for this job. Announce to them where you saw this posting.