Customer Service Consultant (B&P)

Graduan; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job description

Responsibilities

• Handle customer’s needs and provide advice / consultancy based on their service requirements and resolve all issues to their satisfaction
• Based on the complaints, prepare the correct repair estimate and provide proper technical advice to customers
• Coordinate with the workshop and parts team to ensure customers’ cars are serviced and handed back within the committed delivery time
• Enhance business revenue by active up selling and promoting
• To assist front office administration and management